Jessica Velasco
Parker
Summary
Knowledgeable DevOps IT professional with more than 10 years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing technical implementations throughout lifecycle. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
DevOps Implementation Manager
INEO GLOBAL MOBILITY
01.2022 - Current
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Test new INEO software products
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
- Implement new software products
- Data analysis
- Demo new products to software prospects
- Database management
- Manage agile release schedule
BUSINESS ANALYST III
INEO GLOBAL MOBILITY
01.2019 - 01.2022
- Highly involved in Ineo Global Mobility implementation projects
- Assist new software clients with data mapping conversion
- Managing and implementing custom processes or reports
- Interacts directly with Ineo's software development team and clients, to ensure client enhancement requests are understood accurately and released in a timely manner
- Manage and configure APIs (Get and Post methods)
- Manage and configure Ineo Hosted client web sites
- Software implementation (data mapping, custom process setup)
- Training new client users on software products
- Responsible for creating JIRA tickets and testing developers DLL enhancements
BUSINESS ANALYST I
INEO GLOBAL MOBILITY
06.2017 - 01.2019
- Supports Ineo software clients with daily usage of multiple products
- Interacts directly with Ineo's software development team and clients to ensure client enhancement requests are understood accurately and released in a timely manner
- Responsible for creating JIRA tickets, and testing developers DLL changes
- Assist clients with report building (Using SQL Server Management Studio)
- Training new client users on software products
- (MoveTrack, Lumpsum, and Cost Estimator tools)
- Responsible for updating hosted client databases on a bi-weekly basis (Following INEO's Scrum process)
CLIENT SUPPORT ASSOCIATE
INEO GLOBAL MOBILITY
01.2017 - 06.2017
- First point of contact for supporting Ineo products
- Involved in software testing, managing user accounts, and some general office administrative tasks
- Manage client user accounts
- Troubleshoot Ineo hosted products
- Assist with deployment releases
ADVANCED REPAIR AGENT
GEEK SQUAD
07.2016 - 12.2017
- Quickly and accurately diagnose technology issues and create robust solutions as needed
- Identify and take advantage of opportunities to improve the process of assessing, testing and performing store and customer repairs
- Help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left unserved or underserved
- Repair software and hardware related issues
- Windows XP, 7, 8.1,10 installation and troubleshooting
- Work independently to meet deadlines in a fast-paced environment
- Manage repair ticket database and answer incoming client calls
- Maintained a professional work relationship with customers
IT
UNITED STATES NAVY
01.2012 - 01.2014
- Operated and maintained information systems and various information technologies including local area networks, wide area networks, mini and micro- computer systems and associated peripheral equipment and services
- Performed basic data back-ups, system restore procedures, assigns or changes user accounts, password resets
- Provided desktop support to network users
- Performed troubleshooting procedures
- Install new hardware, workstation components, peripherals, and document media hardware and software licenses
- Manages and updates directory information, and monitors equipment status
- Cleared for Top Secret Security Clearance
- Monitored over 300 military members accounts using active directory
- Verifying security updates
- Ensuring the network infrastructure was up and running
- Performed regular system backups and recovery procedures, closely following SOPs to ensure system security
- Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation
Education
B.S. - INFORMATION TECHNOLOGY
COLORADO STATE UNIVERSITY GLOBAL
GREENWOOD, CO01.2017
H.S. - DIPLOMA
Mesquite High School
Gilbert, AZ01.2011
Skills
- Technical Project Management
- Software Implementation
- Development Operations
- Monitoring and Performance Analysis
- Data Analytics and Migration
- MS SQL Server Management Studio
- Azure
- Agile framework
- MS Active Directory
- MS Access
- IIS Web Servers Management
- API Configuration/Management
- Network Administration
- Hardware and software troubleshooting
- Desktop and Server hardware configuration
- JIRA
- Swagger/Fiddler
- MS Office
Timeline
DevOps Implementation Manager
INEO GLOBAL MOBILITY
01.2022 - Current
BUSINESS ANALYST III
INEO GLOBAL MOBILITY
01.2019 - 01.2022
BUSINESS ANALYST I
INEO GLOBAL MOBILITY
06.2017 - 01.2019
CLIENT SUPPORT ASSOCIATE
INEO GLOBAL MOBILITY
01.2017 - 06.2017
ADVANCED REPAIR AGENT
GEEK SQUAD
07.2016 - 12.2017
IT
UNITED STATES NAVY
01.2012 - 01.2014
H.S. - DIPLOMA
Mesquite High School
B.S. - INFORMATION TECHNOLOGY
COLORADO STATE UNIVERSITY GLOBAL
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