Jessica Vansciver
Fort Collins
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
11
11
years of professional experience
Work History
Contact Center Representative
UCHealth
Aurora, CO
05.2024 - Current
- Managed high-volume inbound calls, ensuring timely resolution of patient inquiries and concerns.
- Collaborated with medical staff to verify patient information, enhancing accuracy and service delivery.
- Streamlined appointment scheduling process, reducing wait times for patients and improving satisfaction rates.
Home Care Provider
Touching Hearts At Home
Aurora, CO
12.2022 - 05.2024
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Front Desk Clerk
Denver Health Medical Center
Denver, CO
07.2022 - 12.2022
- Managed patient check-in processes, ensuring efficient registration and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented electronic health record systems, improving data accuracy and retrieval speed.
Overnight Shift Leader
Kum&Go Gas Station
CO
01.2022 - 06.2022
- Supervised overnight operations, ensuring compliance with safety and security protocols.
- Trained and mentored team members on customer service and store procedures.
- Coordinated shift schedules to optimize staff coverage and operational efficiency.
Package Sorter
Amazon
Englewood, CO
10.2021 - 01.2022
- Worked overnight shifts during peak periods to meet coverage needs
- Collaborated with team members to optimize package sorting processes and enhance operational efficiency.
- Operated warehouse equipment to sort packages efficiently and maintain workflow continuity.
Call Center Customer Service Specialist
UCHealth
Aurora, CO
06.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's Epic system.
- Scheduled appointments appropriately while upholding HIPPA Laws
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Courtesy Desk Customer Service Associate
Walmart
Aurora, CO
04.2020 - 06.2021
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new associates on store policies, procedures, and customer engagement techniques.
Front Desk Receptionist
Home Towne Studios Hotel
Aurora, CO
12.2019 - 04.2020
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw daily operations, ensuring adherence to hotel policies and maintaining high standards of cleanliness and safety.
Department Manager
Walmart
Aurora, CO
02.2017 - 12.2019
- Led team in achieving operational excellence through process improvements and workflow optimization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Sales Associate
Walmart
Aurora, CO
08.2015 - 02.2017
- Delivered exceptional customer service to enhance shopping experiences and foster loyalty.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
HR Department Receptionist Intern
Aurora Municipal Center
Aurora, CO
04.2015 - 08.2015
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Assisted visitors with check-in procedures, ensuring a welcoming environment.
- Supported administrative tasks, enhancing overall office productivity.
Education
High School Diploma -
East High School
Denver, CO, America06-2010
Skills
- Quality assurance
- Federal guideline proficiency
- Excellent Communication
- Responding to Difficult Customers
- Creative Problem Solving
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Excellent Attention to Detail
- Multitasking and Prioritization
- Data Entry and Maintenance
- De-escalation Techniques
Timeline
Contact Center Representative
UCHealth
05.2024 - Current
Home Care Provider
Touching Hearts At Home
12.2022 - 05.2024
Front Desk Clerk
Denver Health Medical Center
07.2022 - 12.2022
Overnight Shift Leader
Kum&Go Gas Station
01.2022 - 06.2022
Package Sorter
Amazon
10.2021 - 01.2022
Call Center Customer Service Specialist
UCHealth
06.2021 - 10.2021
Courtesy Desk Customer Service Associate
Walmart
04.2020 - 06.2021
Front Desk Receptionist
Home Towne Studios Hotel
12.2019 - 04.2020
Department Manager
Walmart
02.2017 - 12.2019
Sales Associate
Walmart
08.2015 - 02.2017
HR Department Receptionist Intern
Aurora Municipal Center
04.2015 - 08.2015
High School Diploma -
East High School