Jessica Trakas
Aurora
Summary
Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Chili's Bar and Grill
Denver
05.2024 - Current
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Established policies for cash handling procedures to maximize security measures.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
Restaurant Manager
Red Lobster
Lone Tree
02.2021 - 05.2024
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Ensured compliance with all food safety regulations and sanitation standards.
Salon Manager
Great Clips Salon
Denver
06.2008 - 10.2009
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Addressed customer problems quickly and according to service standards.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Oversaw inventory control for retail products and supplies.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Consulted with customers to understand needs and recommend professional services.
- During tenure, hired, developed, and managed many staff.
- Initiated marketing campaigns to drive more traffic into the salon.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Scheduled employees and oversaw customer appointment calendar.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Analyzed financial reports to identify trends and areas for improvement.
- Handled staff development, budgeting and supply ordering.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Supervised banking procedures, cash flow, and accounting processes.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Ensured compliance with state regulations regarding cosmetology practices.
- Organized promotional events to attract new customers and increase sales.
- Recruited, hired, evaluated and disciplined service staff members.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
Salon Manager
Super cuts salon
01.2006 - 04.2007
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Addressed customer problems quickly and according to service standards.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
Education
Master of Arts - Cosmetologist
Hair Professionals
Elgin, IL01-2006
Some College (No Degree) -
University of Kentucky
Lexington, KYSkills
- Customer service
- Employee training
- Cash handling
- Food safety
Certification
- Serve safe
- Serve safe allergens
Timeline
Restaurant Manager
Chili's Bar and Grill
05.2024 - Current
Restaurant Manager
Red Lobster
02.2021 - 05.2024
Salon Manager
Great Clips Salon
06.2008 - 10.2009
Salon Manager
Super cuts salon
01.2006 - 04.2007
Master of Arts - Cosmetologist
Hair Professionals
Some College (No Degree) -
University of Kentucky