Jessica Smith
Aurora
Summary
Detail-oriented office support professional with a strong background in administrative support and customer relationship management. Recognized for consistently exceeding sales and customer satisfaction goals while maintaining effective communication and organization in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Advisor
Schomp Hyundai
Aurora
04.2025 - Current
- Consistently met or exceeded monthly sales and customer satisfaction goals in a fast-paced dealership environment.
- Built trust with customers through transparent communication and timely follow-up throughout the sales process.
- Maintained professionalism and responsiveness across all communication channels, including phone, email, and text messaging.
- Managed inbound customer inquiries through phone, email, text, and online platforms while maintaining prompt response times and professional communication
- Utilized CRM software to track customer activity and maintain accurate records, ensuring timely follow-ups and enhancing customer engagement.
- Balanced showroom guests with digital lead communication, demonstrating effective multitasking and organizational skills to optimize customer interactions.
- Maintained comprehensive knowledge of new and pre-owned inventory, financing options, and dealership programs, enabling personalized assistance to customers.
- Scheduled and confirmed customer appointments, contributing to increased showroom traffic and appointment show rates.
- Recognized for strong interpersonal communication skills and ability to create positive customer experiences.
LEAD PRE-KINDERGARTEN AND PRESCHOOL TEACHER
The Goddard School Green Mountain
Lakewood
11.2023 - 04.2025
- Facilitated small group instruction to meet the needs of each student with knowledge of developmentally appropriate activities.
- Engaged parents and guardians through effective communication via phone, email, and messaging app, fostering collaboration using School Asset Management platforms (Kaymbu, Tadpoles).
- Utilized technology such as iPads, Smart Boards, online programs, and other digital media to enhance instruction.
- Maintained accurate records of attendance, observations and other relevant data related to student performance.
- Implemented behavior management strategies to promote positive classroom behavior and create a safe learning environment.
- Employed diverse teaching methods such as storytelling, arts & crafts, and music & movement to actively engage students, promoting a dynamic learning environment.
- Established routines that promote independence in daily tasks such as handwashing, toileting, and cleaning up after activities.
- Organized and supervised outdoor playtime, ensuring a safe environment for physical activity and gross motor skill development.
- Created a welcoming atmosphere for students each day by greeting them individually with warmth and enthusiasm.
- Cultivated positive relationships with parents through consistent communication, parent-teacher conferences, and detailed progress reports, enhancing parental involvement.
- Maintained open lines of communication with parents regarding their child's progress or any concerns that arise during the school year.
- Evaluated children's behavior, focusing on physical, emotional, and developmental milestones.
LEAD TEACHER/ASSISTANT DIRECTOR
Tiny Hearts Academy
Edgewater
04.2023 - 11.2023
- Established protocols for classroom operation and teaching functions.
- Developed comprehensive classroom management practices detailing policies and class schedules for fellow teachers and students.
- Created and maintained classroom environment conducive to a safe learning atmosphere for social and emotional development needs of students.
- Established positive relationships with parents by engaging them in their child's education.
- Maintained a clean work environment that encouraged student development.
- Engage with parents or guardians by connecting via phone or email on a daily/weekly basis.
- Managed front office daily administrative tasks, including parent phone calls and email inquiries and responded in a respectful, professional, and timely manner.
- Conducted routine personnel file audits for children and staff for licensing compliance.
- Facilitated Onboarding process with new families and Teaching staff.
- Build community relationships in surrounding neighborhoods to find community engagement activities and family resources.
- Produced monthly newsletters for families to keep them involved and engaged in School's current events.
- Stayed up to date on all State licensing, and Health and Safety requirements.
PRESCHOOL TEACHER
Agri-Business Child Development
Williamson
08.2019 - 03.2022
- Create a fun and safe environment for up to 15 children, ranging from 5 month to 12 years old.
- Collaborate with three teachers, and admin daily.
- Stayed up to date on all State licensing, and Health and Safety requirements.
- Maintain a clean environment while changing 20+ diapers daily.
- Potty trained dozens of children and regularly sanitized surfaces.
- Clearly communicate, and coordinate with parents to understand each child's specific needs.
- Administrate meals and medication specific to each child's dietary restrictions, and/or plans.
- Created an interactive environment planning activities that both entertained and stimulated the children.
SALES ASSOCIATE/MANAGER
Mark's Pizzeria
Williamson
04.2014 - 08.2019
- Provided excellent customer service, in a prompt and friendly manner.
- Ensured efficient operations, and effective communication.
- Operated over the counter services. Ie. Taking orders, handling payments, and food delivery.
- I prepared raw food materials.
- Provided for 500-1000 customers daily.
- Oversaw the shop's day-to-day operations.
- Hired and trained new staff.
- Managed team relations.
- Ensure health and safety inspections are met.
- Set the tone for a fun, family environment.
- Oversaw product inventory.
- Collaborated with local franchises for product inventory.
SALES ASSOCIATE
Kay Jewelers
Victor
11.2017 - 05.2018
- Entertained customers, ensuring they had a wonderful experience.
- Showcased expensive pieces of jewelry.
- Made sales, and inspected jewelry to ensure its performance.
- Communicated, listened to customers to know their requirements.
- Met specific needs of the customers.
- Provided correct information on the specific jewelry they were looking at.
- Led customers through the buying process.
- Assisted with wrapping, boxing and bagging the jewelry they purchased.
Education
HIGH SCHOOL DIPLOMA -
Marion Jr.Sr. High School
Marion, NYGENERAL STUDIES -
Monroe Community College
Henrietta, NYSkills
- Customer relationship management
- CRM software utilization
- Sales strategies
- Product knowledge
- Appointment scheduling
- Customer service
- Time management
- Communication techniques
- Problem solving
- Team collaboration
Certification
- Adult and Child First Aid, CPR, and AED, 2023-2025
- Pyramid Plus Certificate
References
- Matthew Bringley, Manager at Mark's Pizzeria, (585) 208-0501
- Jamie Zimmerman, Colleague, (720) 999-1898
- David McMurtry, Owner of The Goddard School (Highlands), (303) 968-4748
Timeline
Client Advisor
Schomp Hyundai
04.2025 - Current
LEAD PRE-KINDERGARTEN AND PRESCHOOL TEACHER
The Goddard School Green Mountain
11.2023 - 04.2025
LEAD TEACHER/ASSISTANT DIRECTOR
Tiny Hearts Academy
04.2023 - 11.2023
PRESCHOOL TEACHER
Agri-Business Child Development
08.2019 - 03.2022
SALES ASSOCIATE
Kay Jewelers
11.2017 - 05.2018
SALES ASSOCIATE/MANAGER
Mark's Pizzeria
04.2014 - 08.2019
HIGH SCHOOL DIPLOMA -
Marion Jr.Sr. High School
GENERAL STUDIES -
Monroe Community College