Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Jessica Sauer

Brighton

Summary

Customer service professional with extensive experience at Vie Logistics, specializing in complaint resolution and order processing. Proven ability to build strong client relationships and collaborate effectively with teams to improve service delivery. Expertise in inventory control and dedicated to enhancing customer loyalty through outstanding service and communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Vie Logistics
Corona
06.2019 - Current
  • Resolved customer complaints efficiently to foster loyalty and satisfaction.
  • Processed orders accurately using the company's management system.
  • Collaborated with team members to ensure seamless service delivery.
  • Maintained comprehensive records of customer interactions for future reference.
  • Educated customers about shipping options and delivery timelines.
  • Utilized company software to manage inventory levels, reporting discrepancies promptly.
  • Updated system with order specifics, billing information, and preferences.
  • Coordinated with internal teams to ensure timely delivery of solutions.

Hairstylist

Supercuts
Corona
01.2018 - 05.2019
  • Styled hair using cutting and coloring techniques to achieve desired results.
  • Provided personalized consultations to assess client needs and preferences.
  • Maintained cleanliness of workstations and salon equipment to ensure a safe environment.
  • Educated clients on proper home hair care maintenance and recommended suitable products.
  • Managed appointment scheduling and bookings to optimize client flow and reduce wait times.
  • Trained new staff on salon procedures and effective customer interaction skills.
  • Resolved client concerns promptly to enhance satisfaction and loyalty.
  • Participated in team discussions to develop marketing strategies for salon growth.

Server

Red Lobster
Montclair
03.2014 - 12.2016
  • Delivered exceptional customer service in fast-paced dining environment.
  • Took and confirmed accurate food and beverage orders from guests.
  • Promptly delivered food and drinks to ensure guest satisfaction.
  • Maintained cleanliness and organization of dining area and service stations.
  • Trained new servers on menu items and service procedures to enhance team performance.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Resolved guest complaints professionally, improving overall dining experience.
  • Operated POS terminals for order input, bill splitting, and payment processing.

Sales Associate

Sephora USA
Rancho Cucamonga
12.2011 - 02.2014
  • Assisted customers with product selection and inquiries to enhance satisfaction.
  • Maintained organized inventory and appealing product displays on sales floor.
  • Processed transactions accurately using point-of-sale systems for efficiency.
  • Collaborated with team members to elevate overall customer service experiences.
  • Educated customers about in-store promotions and special offers.
  • Handled customer complaints professionally to resolve issues effectively.
  • Conducted regular inventories to monitor stock levels and optimize replenishment.
  • Trained new team members in cash register operations and customer service protocols.

Education

Cosmetology

Paul Mitchell The School
Costa Mesa, CA
12-2012

Some College (No Degree) - Business

Cal State Bakersfield
Bakersfield, CA

Skills

  • Order processing and fulfillment
  • Customer relationship management
  • Inventory control
  • Complaint resolution
  • Point of sale operations
  • Problem solving and critical thinking
  • Training and development facilitation
  • Attention to detail
  • Team collaboration
  • Customer service excellence
  • Live chat support and assistance
  • Clerical support tasks
  • Product sales strategies
  • Account management skills
  • Punctuality and reliability in tasks
  • Verbal and written communication skills
  • Shipping and receiving processes
  • Building rapport with clients
  • Data collection and analysis
  • Microsoft Excel proficiency
  • Computer literacy

Affiliations

Plays sports in free time

Volunteers on weekends

Visiting Breweries

Visiting Family

Accomplishments

  • High Honors in High School
  • National Waterpolo Champion in 2008-2009
  • MVP of Waterpolo League in High School

Certification

Microsoft & Excel Certified

Forklift Certified

Cosmetology License

References

References available upon request.

Timeline

Customer Service Representative

Vie Logistics
06.2019 - Current

Hairstylist

Supercuts
01.2018 - 05.2019

Server

Red Lobster
03.2014 - 12.2016

Sales Associate

Sephora USA
12.2011 - 02.2014

Cosmetology

Paul Mitchell The School

Some College (No Degree) - Business

Cal State Bakersfield

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Jessica Sauer