Jessica Roever
Colorado Springs,CO
Summary
- Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Office Operations - Powers Urgent Care
UCHealth
12.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced turnover from 69%, to a low of 14% the following year
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Developed and maintained relationships with external vendors and suppliers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Patient Access Registration – Team Lead
UCHealth Grandview Hospital
01.2021 - Current
- Assisted with 6 Emergency room registration teams
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted in recruitment to build team of top performers.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Patient Access Registration
UCHealth Grandview Hospital
01.2018 - 01.2021
- Became adept at using EPIC, and downtime procedures
- Responsible for cash handling, payment collection, and report reconciliation
- Trained new hires per department standards,
- Consistently excelled in a high pace environment
- Developed and maintained great working relationships with administrative, EVS, food service, and clinical employees
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
Patient Care Coordinator
Colorado Hearing
01.2016 - 01.2018
- Consistently met company monthly sales and metric goals and monitored various interrelated complex trackers, Maintained cash drawers, reports, and reconciliation of reports when needed, Inventory and supply maintenance, as well as shipping and receiving all orders for supplies and hearing aids, Insurance benefit verification and claims filing
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
BS - Healthcare Administration
Pima Medical, Healthcare Administration
Colorado Springs, CO06.2020
AAS - Healthcare Administration
Pima Medical, Healthcare Administration
Colorado Springs, CO12.2018
H.S. Diploma - General Studies
Westside High School, Augusta, Georgia
Colorado Springs, CO05.2006
Skills
- Relationship building
- Safety procedures
- Policy and procedure development
- Project management
Certification
- HCA Certification, Pima Medical, Healthcare Administration, 03/2015
- EPIC Training, University of Colorado Health, 09/2018
- CPI, University of Colorado Health, 03/2022
- Aspiring Leaders, University of Colorado Health, 08/2023
Timeline
Manager of Office Operations - Powers Urgent Care
UCHealth
12.2023 - Current
Patient Access Registration – Team Lead
UCHealth Grandview Hospital
01.2021 - Current
Patient Access Registration
UCHealth Grandview Hospital
01.2018 - 01.2021
Patient Care Coordinator
Colorado Hearing
01.2016 - 01.2018
BS - Healthcare Administration
Pima Medical, Healthcare Administration
AAS - Healthcare Administration
Pima Medical, Healthcare Administration
H.S. Diploma - General Studies
Westside High School, Augusta, Georgia