JESSICA RAMOS-GUYTAN
Denver
Overview
15
15
years of professional experience
Work History
Medical Review Specialist
i3screen
Denver
01.2021 - 02.2026
- responsible for analysis of urine, blood and hair samples for DOT and Court related test
- reviewed results with clients and ordered necessary facilities
- Obtained proper documentation and verified the validity of prescription drugs.
- Recorded test results accurately in database
Receptionist
Conceptions Reproductive Associates of Colorado
Lafayette
09.2017 - 11.2021
- Greeted patients warmly and ensured a welcoming environment for all visitors.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Managed multi-line phone system, addressing inquiries promptly and professionally to enhance patient experience.
- Maintained patient records in electronic health record systems, ensuring accuracy for efficient patient care.
- Collaborated with medical staff to facilitate smooth daily operations.
- Processed patient intake forms and verified insurance information to ensure seamless patient registration.
- Handled confidential information in compliance with privacy regulations consistently.
- Provided administrative support to ensure efficient office operations and communication.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained and updated customer information accurately in the database for account management.
- Performed data entry tasks into various computer systems accurately and promptly.
Office Manager
Dakota Ridge Family Medicine
Boulder
08.2014 - 08.2017
- Managed daily office operations for a busy family medicine practice.
- Scheduled patient appointments and coordinated physician calendars effectively.
- Oversaw patient intake processes and maintained accurate medical records.
- Implemented office procedures to enhance efficiency and workflow management.
- Trained new staff on office protocols and software systems utilized in practice.
- Handled billing inquiries and ensured compliance with insurance requirements.
- Coordinated communication between patients and healthcare providers efficiently.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
Scheduler/Dispatcher
Amme Oxygen and medical supply
Denver
01.2011 - 06.2014
- Scheduled appointments for oxygen therapy and medical supply deliveries.
- Coordinated with healthcare providers to confirm patient needs and delivery times.
- Managed inventory levels of medical supplies to ensure availability.
- Communicated with clients regarding service updates and changes to schedules.
- Developed efficient workflows for appointment bookings and logistics coordination.
- Monitored equipment maintenance schedules to ensure operational readiness.
- Resolved scheduling conflicts promptly to maintain service quality and reliability.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Coordinated with other departments regarding resources needed for specific projects.
Education
Associates in Medical Assisting - Healthcare
Everest College
Thornton, CO01-2010
High School Diploma -
East High School
Denver, CO05-2005
Skills
- Clinical analysis
- Document management
- Regulatory compliance
- Test procedures
- Patient communication
- Medical record keeping
- Appointment scheduling
- Workflow optimization
- Customer service
- Attention to detail
- Time management
- HIPAA compliance
- Conflict resolution
- Team collaboration
- Problem solving
- Medical documentation
- Process forms
- Maintain patient confidentiality
- Patient admission
- Problem-solving abilities
- Release of information
- Compliance management
- Organizational skills
Timeline
Medical Review Specialist
i3screen
01.2021 - 02.2026
Receptionist
Conceptions Reproductive Associates of Colorado
09.2017 - 11.2021
Office Manager
Dakota Ridge Family Medicine
08.2014 - 08.2017
Scheduler/Dispatcher
Amme Oxygen and medical supply
01.2011 - 06.2014
Associates in Medical Assisting - Healthcare
Everest College
High School Diploma -
East High School