Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Palacios

Craig

Summary

Motivated and dependable professional with experience in youth development, retail operations, and customer service. Proven ability to lead teams, deliver exceptional customer experiences, and support day-to-day store operations. Skilled in mentoring youth, handling high-volume transactions, and supervising staff in fast-paced environments. Known for strong communication, problem-solving, and organizational skills, with a commitment to creating positive, efficient, and service-focused environments.

Overview

3
3
years of professional experience

Work History

Acting Store Lead

Maurices
Craig
03.2025 - Current
  • Oversaw full store operations in the absence of the Store Manager, including staffing, customer service, inventory control, and sales performance.
  • Led a team of [#] employees, providing daily direction, training, and motivation to ensure a productive and customer-focused environment.
  • Managed scheduling, opening/closing procedures, cash handling, and bank deposits with accuracy and accountability.
  • Maintained store appearance, merchandising standards, and inventory levels in alignment with company policies.
  • Analyzed daily/weekly sales reports to identify trends, implement improvements, and meet or exceed sales goals.

First Assistant Manager

Maurices
Craig
04.2024 - 03.2025
  • Supported the Store Manager in overseeing daily operations, including staff supervision, customer service, merchandising, and loss prevention.
  • Trained, coached, and motivated team members to meet performance goals and maintain high customer service standards.
  • Assisted with hiring, onboarding, and scheduling to ensure adequate coverage and strong team performance.
  • Handled opening and closing procedures, including cash management, safe counts, bank deposits, and store audits.
  • Resolved escalated customer concerns promptly and professionally, improving satisfaction and loyalty.

Stylist Sales Associate

Maurices
Craig
03.2024 - 04.2024
  • Delivered personalized stylist consultations to customers, increasing individual consultations, sales, and customer satisfaction.
  • Assisted in fitting rooms, providing feedback and alternative choices to improve customer experience, and boost conversion rates.
  • Maintained visually appealing merchandise displays in line with brand standards.
  • Processed sales, returns, and exchanges at the register, while ensuring a smooth and friendly checkout experience.
  • Supported inventory restocking and participated in seasonal floor-set transitions.

cashier/customer service

Family Dollar
Craig
08.2023 - 12.2023
  • Operated cash register efficiently, processing cash, credit, and EBT transactions with accuracy and speed.
  • Delivered friendly, helpful customer service by assisting shoppers with locating products and answering questions about pricing and promotions.
  • Handled returns, exchanges, and refunds in accordance with store policies, resolving customer concerns professionally.
  • Supported store team by assisting with merchandise recovery, restocking shelves, and maintaining store appearance.

Staff

Boys and Girls club
Craig
09.2022 - 12.2023
  • Supervised and engaged youth ages 6–18 in daily after-school and summer programming, ensuring a safe, inclusive, and positive environment.
  • Led structured activities including homework help, sports, creative arts, and STEM projects, promoting academic and personal development.
  • Built strong, supportive relationships with youth, providing mentorship, conflict resolution, and emotional support as needed.
  • Enforced safety protocols and Club rules, promoting respect, responsibility, and teamwork among members.

Education

High School Diploma -

Moffat County High School
Craig, CO
05-2023

Skills

  • Inventory control
  • Sales performance
  • Cash handling
  • Merchandise presentation
  • Staff scheduling
  • Customer relationship management
  • Time management and multitasking
  • Attention to detail and accuracy
  • Dependable and punctual
  • Adaptability in fast-paced environments
  • Cleanliness and workspace organization

Timeline

Acting Store Lead

Maurices
03.2025 - Current

First Assistant Manager

Maurices
04.2024 - 03.2025

Stylist Sales Associate

Maurices
03.2024 - 04.2024

cashier/customer service

Family Dollar
08.2023 - 12.2023

Staff

Boys and Girls club
09.2022 - 12.2023

High School Diploma -

Moffat County High School

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Jessica Palacios