Jessica Ortega
Elbert
Overview
6
6
years of professional experience
Work History
House Cleaner
Rosie’s Cleaning Service
01.2019 - 01.2025
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Busser
El Pinito Family Restaurant
12.2022 - 12.2024
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Reset and cleaned tables quickly to prepare for new customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Host
El Pinito Family Restaurant
12.2022 - 12.2024
- Managed reservations to optimize seating and minimize wait times.
- Enhanced atmosphere with attentive service and personalized attention.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress
El Pinito Family Restaurant
12.2022 - 12.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Astravo Online Academy
OnlineSkills
- Cleaning and sanitization
- Customer service
- Quick learner
- Health and safety compliance
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Busser
El Pinito Family Restaurant
12.2022 - 12.2024
Host
El Pinito Family Restaurant
12.2022 - 12.2024
Waitress
El Pinito Family Restaurant
12.2022 - 12.2024
House Cleaner
Rosie’s Cleaning Service
01.2019 - 01.2025
High School Diploma -
Astravo Online Academy
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