Jessica Morris
Northglenn,CO
Summary
Dynamic professional with a proven track record at U.S. Bank, N.A., excelling in complaint resolution and customer retention. Adept at delivering tailored product solutions while prioritizing customer satisfaction. Recognized for maintaining compliance and confidentiality in title auditing at 5280 Motor Company, showcasing strong research skills and effective time management.
Overview
25
25
years of professional experience
Work History
Title Clerk
5280 Motor Company
11.2024 - Current
- Audited and reviewed an average of 16 title documents weekly for accuracy and compliance with state and federal regulations .
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Lead Preschool Teacher
The Goddard School of Thornton
02.2021 - Current
- Monitored 20 students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Customer Service Manager
U.S. Bank, N.A.
10.2000 - 02.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Provided information on company offerings to promote products and services to customers.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2009
Skills
- Complaint resolution
- Product and service solutions
- Customer focused
- Work prioritization
- Customer retention
- Time management
- Research and due diligence
- Sales proficiency
Timeline
Title Clerk
5280 Motor Company
11.2024 - Current
Lead Preschool Teacher
The Goddard School of Thornton
02.2021 - Current
Customer Service Manager
U.S. Bank, N.A.
10.2000 - 02.2021
Bachelor of Science - Business Management
University of Phoenix