Hi, I’m
Jessica Kovalik
Littleton
Summary
Reliable Key Holder known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and loss prevention strategies. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction. Ready to leverage abilities in a new role to drive success and operational excellence.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
years of professional experience
Work History
Starbucks
Barista
10.2021 - 02.2025
Job overview
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Managed cash register and processed transactions with accuracy and integrity.
GameStop
Key Holder
10.2013 - 11.2020
Job overview
- Managed monetary transactions and ensured accurate safe reconciliation.
- Resolved client concerns promptly to maintain retention.
- Identified optimal solutions through inquiry-based understanding of client needs.
- Fostered loyalty by nurturing positive relationships with clients.
- Managed fulfillment of digital orders to maintain inventory accuracy.
- Conducted regular counts to maintain up-to-date product data in-store.
Education
Arapahoe Community CollegeLittleton, CO
GED
11-2014
Skills
- Opening and closing duties
- Quality control
- Speedy and efficient
- Recipe adherence
- Point of sale operation
- Positive and professional
- Exceptional customer service
- Inventory management
- Sales techniques
- Conflict resolution
- Multitasking and organization
Timeline
Barista
Starbucks
10.2021 - 02.2025
Key Holder
GameStop
10.2013 - 11.2020
Arapahoe Community College
GED
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