Jessica Kang
Greenwood Village,CO
Summary
Dedicated and hardworking professional with a passion for troubleshooting and problem-solving. Known for exceptional work ethic and commitment to overcoming challenges. Skilled in utilizing analytical thinking and resourcefulness to identify and implement effective solutions. Strong track record of delivering high-quality results and driving operational excellence. Committed to continuous learning and professional growth to consistently exceed expectations.
Overview
11
11
years of professional experience
Work History
Medical Scribe/Assistant
TRI Health Clinic
06.2023 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
Shift Manager
Snowl
09.2018 - Current
- Maintained high level of customer service through efficiently preparing and fulfilling orders.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Resolve any complaints or conflicts that arise from customer's dissatisfaction.
- Define clear targets and objectives during high volume hours and communicate to other team members effectively.
Active Duty Soldier
US Army
05.2016 - 10.2018
- Managed and coordinated logistical operations, including supply chain management, equipment maintenance, and transportation.
- Maintained accurate inventory records and ensured the availability of essential supplies and equipment.
- Coordinated with external agencies and vendors to facilitate efficient and timely logistical support.
Cafe Worker
Juicy Pop
05.2012 - 04.2016
- Prepared a variety of beverages, following recipes and ensuring consistent quality and taste.
- Managed inventory of ingredients, toppings, and supplies, ensuring availability and freshness.
- Monitored and restocked ingredient stations, including tea leaves, milk, and syrups.
Dry Cleaner Customer Service Representative
Redwood Dry Cleaners
05.2012 - 04.2016
- Assisted customers with drop-off and pick-up processes, accurately documenting and retrieving their garments.
- Conducted thorough inspections of cleaned garments, ensuring they meet quality standards and customer expectations.
- Conducted thorough inspection of garments, identifying stains, damages, and special cleaning requirements.
Restaurant Waitress
Sushi Train Denver
06.2014 - 07.2015
- Provided exceptional customer service, ensuring a positive dining experience for patrons.
- Managed multiple tables simultaneously, maintaining a high level of organization and attention to detail.
- Demonstrated in-depth knowledge of the menu, including food and beverage options, ingredients, and preparation methods.
- Maintained accuracy in calculating bills, applying discounts or promotions, and returning correct change to customers.
- Worked collaboratively with fellow waitstaff, kitchen staff, and management to ensure efficient service and customer satisfaction.
Education
Bachelor of Science - Public Health
University of Colorado Denver
Denver, CO12.2024
Skills
- Verbal and Written Communication
- Operations Management
- Hospitality Management
- Medical record security
Accomplishments
While serving in the U.S. Army, I was honored with three medals: the Army Achievement Medal, the National Defense Service Medal, and the Korea Defense Service Medal.
Languages
Korean
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Medical Scribe/Assistant
TRI Health Clinic
06.2023 - Current
Shift Manager
Snowl
09.2018 - Current
Active Duty Soldier
US Army
05.2016 - 10.2018
Restaurant Waitress
Sushi Train Denver
06.2014 - 07.2015
Cafe Worker
Juicy Pop
05.2012 - 04.2016
Dry Cleaner Customer Service Representative
Redwood Dry Cleaners
05.2012 - 04.2016
Bachelor of Science - Public Health
University of Colorado Denver
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