Jessica Herrera

• Assisted teachers in implementing lesson plans and classroom activities.
• Supported students with special needs in academic and social settings.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Supported student learning objectives through personalized and small group assistance.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Reported on student progress, behavior, and social skills to parents.
• Monitored student behavior and provided feedback to promote engagement.
• Assisted teachers in delivering individualized instruction to enhance student learning experiences.
• Supported classroom management by implementing behavior strategies and maintaining a positive environment.

• Managed tenant applications, ensuring compliance with housing regulations and organizational policies.
• Conducted property tours, effectively showcasing available units to prospective tenants.
• Facilitated lease agreements, clearly explaining terms and conditions to new residents.
• Collaborated with maintenance teams to address tenant concerns and ensure timely resolutions.
• Answered phone calls and emails and responded to questions from prospects quickly and effectively.
• Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.

• Maintained accurate records of all leasing activity, providing valuable data for management decision making.
• Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
• Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
• Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
• Collected, completed, and processed lease applications.
• Attended staff meetings and took extensive notes to share with property manager.
• Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
• Leased for two properties under Maiker which were:

- Creekside Place Apartments, and Overlook at Thornton.

• Developed and executed marketing strategies to enhance property visibility and attract prospective tenants.
• Managed leasing operations, ensuring compliance with regulations and company policies.
• Coordinated tenant outreach programs to foster community engagement and retention.
• Analyzed market trends to optimize pricing strategies and improve occupancy rates.
• Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.
• Established a comprehensive database of client information, streamlining documentation processes and facilitating more effective communication between all parties involved in leasing transactions.
• Collaborated with maintenance teams to address tenant concerns promptly, maintaining high levels of resident satisfaction and retention.
• Developed and executed promotional campaigns for property listings, resulting in higher visibility and greater interest from potential tenants.
• Represented the company at networking events and industry conferences, showcasing property offerings and building professional relationships with potential partners or clients.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Coordinated appointments to show marketed properties.
• Communicated effectively with owners, residents, and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Leasing Manager of Prospect On Central located at:

- 2500 Central Street Denver, CO. 80211

- Founded and Owned by Mr. Rob Salazar

- Direct Manger Mr. Isiah Salazar

• Oversaw scheduling of service appointments, optimizing technician resources for maximum throughput.
• Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
• Developed and maintained relationships with customers, fostering loyalty and repeat business.
• Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
• Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
• Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
• Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Kept accurate records to document customer service actions and discussions.
• Provided leadership, guidance and support to staff members.

• Managed daily operations to ensure exceptional customer service and salon efficiency.
• Trained and mentored staff in technical skills and customer engagement practices.
• Developed marketing strategies that increased client retention and salon visibility.
• Oversaw inventory management, ensuring optimal stock levels for products and supplies.
• Fostered a collaborative team environment, promoting positive workplace culture and employee satisfaction.
• Implemented new scheduling systems, enhancing appointment booking efficiency by streamlining processes.
• Resolved client concerns promptly, maintaining high standards of service quality and client loyalty.
• Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
• Recruited and hired top talent to maintain a skilled and diverse team of stylists.
• Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
• Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
• Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
• Coordinated salon events such as fashion shows or charity fundraisers, showcasing stylist abilities while promoting the business.
• Oversaw inventory management to ensure adequate stock levels of products and supplies.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Managed cash flow, business transactions, banking, and accounting processes.
• Maintained general appointment calendar and set shift schedules.
• Handled employee scheduling and coverage needs during business hours.
• Achieved personal sales goals by upselling products to meet individual needs.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Researched and evaluated current and potential products used by service staff.
• Delegated workplace responsibility to appropriate staff.