Jessica Hernandez
Commerce City
Summary
Compassionate and detail oriented in healthcare and customer service. Experience in assisting patients and managing their billing and insurance concerns. Skilled in high call volume, communication, problem resolution and maintaining a positive relation.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
Patient Financial Services Representative
Intermountain Healthcare
Broomfield
01.2023 - Current
- Answering constant flow of calls promptly to avoid wait times
- Verifying HIPAA before releasing information
- Handling customer inquiries and suggestions professionally
- Actively listening to patients and their concerns, quickly finding a resolution
- Reading over insurance EOB’s explaining to patients the balance after insurance adjustments
- Setting up payment plans, adding insurance and or taking payments
- Reading chart notes to determine why or how things are being coded, if needed sending accounts for review
Certified Teacher Assistant
Sewall Child Development Center
Denver
08.2019 - 12.2022
- Greated students and their families in the morning round up
- Prepared breakfast with correct PPE
- Assisted leas teacher with classroom management and document coordination
- Engaged with students during learning time/circle time and managing safety while overseeing recess
- Supported IEP meetings, conferences and company meetings
- Maintained a clean and safe learning space for all students and staff in classroom
Assembler
Eaton Corporation
Aurora
05.2015 - 07.2017
- Assembling fixtures by reading off a dialogue
- Testing at correct voltage for each fixture and packaging each fixture correctly
- Cleaning up area and making sure there was space for new pallets
Education
Lester Arnold High School
Commerce City, COSkills
- Patient account management
- Insurance verification
- Payment processing
- Claim resolution
- HIPAA compliance
- Customer relationship management
- Communication strategies
- Problem solving
- Attention to detail
- Team collaboration
Timeline
Patient Financial Services Representative
Intermountain Healthcare
01.2023 - Current
Certified Teacher Assistant
Sewall Child Development Center
08.2019 - 12.2022
Assembler
Eaton Corporation
05.2015 - 07.2017
Lester Arnold High School