Jessica Henry Diaz
Westminster
Summary
Dynamic and highly organized Executive Assistant with extensive experience supporting C-Suite executives in global organizations. Demonstrated expertise in managing complex schedules, arranging international travel, coordinating high-profile meetings, and streamlining operations to enhance executive productivity. Adept at handling confidential information, building relationships across all levels of an organization, and delivering exceptional administrative support.
Overview
27
27
years of professional experience
Work History
Owner & Creative Director
Reimagined Vibrant Creations
09.2024 - Current
- Established and operated a thriving online business specializing in upcycled fashion, recycled home decor, and handcrafted art
- Managed all facets of the business, including marketing, client relations, inventory management, and creative design
- Demonstrated project management skills by executing product launches and fulfilling custom orders
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Executive Assistant
Capital Values Group Rebranded as The Dot Group
05.2021 - 09.2024
- Supported the Founder and CEO, Nick Porter, the Porter Family, the COO, Joseph Manasseri, and US GSA Executives and Managers
- Provided logistical support for up to15 team members weekly
- Coordinated intricate schedules for multiple calendars and organized international and domestic travel arrangements
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Scheduled and arranged US property tours, including flights, hotels, car rentals or drivers, and meals for meetings involving partners and additional staff
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized high-profile meetings and events with materials preparation, catering, and telecommunications support
- Organized and coordinated conferences and monthly meetings.
- Planned staff appreciation events and gifts
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Delivered24/7 remote support for the COO, CEO, and board members while frequently traveling nationally and internationally
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed and reported receipts, expenses, and contract costs monthly using various reporting platforms
Executive Assistant to the Executive Director
Denver Housing Authority
04.2013 - 05.2021
- Managed the Executive Director’s schedule, travel arrangements, meetings, and communications with community members, business partners, and investors
- Acted as a proxy for the Executive Director in meetings with partners and agencies
- Oversaw board management for11 members, including meeting notes, travel, onboarding, elections, and training
- Coordinated and supported executive team meetings, project deadlines, and communications to staff
- Planned and executed events for staff appreciation and community engagement, supporting330 employees
- Created and managed social media content across platforms, including Facebook, Twitter, Instagram, LinkedIn, and more
- Worked with various community organizations, sports teams, and governmental departments to foster partnerships and enhance agency outreach
- Implemented software to improve management of office buildings and emergency response systems
- Supervised one assistant and participated in the hiring committee for all agency departments
- Managed and reconciled expense reports, receipts, and contract costs for the Executive Director and board members, ensuring timely and accurate reporting
- Oversaw financial accounts, including those of the Executive Director, Board, Department Directors, and Managers (up to20 accounts monthly), with meticulous review and editing
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Lead Case Worker
Emergency Family Assistance Association (EFAA)
01.2007 - 12.2011
- Supervised a team of10 case workers across three counties, delivering emergency assistance in housing, food, clothing, and medical needs
- Managed a $15 million budget for direct client services
- Handled a personal caseload of 40 clients weekly, providing counseling, financial planning, and support for mental health and family needs
- Reviewed and resolved complex cases, providing guidance to staff during weekly counseling sessions
- Coordinated 200 volunteers monthly, managing assignments across various departments
- Organized community outreach events and fundraising galas to support agency initiatives
- Represented the agency on inter-community service boards and collaborated with law enforcement, schools, hospitals, and governmental departments
- Managed and reported monthly expenses for client services, ensuring alignment with budgetary constraints
Eligibility Coordinator
Boulder Housing Partners
06.1998 - 12.2007
- Supervised office support and reception staff, ensuring smooth day-to-day operations
- Managed the waiting list for six HUD programs, processing applications, approvals, and housing assignments
- Coordinated with Program Managers and maintenance staff for move-ins and move-outs
- Provided Spanish translations, conducted property walk-through, and led onboarding meetings for new Section8 clients
- Performed site and unit inspections, ensuring compliance with HUD standards
- Initiated and streamlined housing revenue programs, improving operational efficiency through software implementation
- Planned community outreach events, staff appreciation initiatives, and meetings
- Collaborated with local organizations, schools, non-profits, and government entities to support clients’ needs
- Managed and reconciled financial accounts, including receipts, expenses, and contract costs, to ensure accurate monthly reporting
- Organized relevant documentation for audits both internally and externally ensuring compliance within established guidelines.
Education
Political Science with Focus on Leadership and Community Development, Minor in IT
Women's College At Denver University
Denver, COPolitical Science Major, minor in Spanish
CU Boulder
Boulder, CO01-1996
Political Science And Government
Public Education Center
Patzcuaro, Michoacan10-1995
Political Science Major
UNAM - University Mexico City
09-1995
Skills
- Executive Calendar Management
- International & Domestic Travel Coordination
- Expense Reporting & Reconciliation
- Event & Meeting Planning
- Confidentiality & Discretion
- Multi-Department Collaboration, Outstanding customer service
- Budget & Financial Management
- Process Improvement & Workflow Optimization
- Advanced Proficiency: Microsoft Office Suite, Google Workspace, CRM & Project Management Tools
- Social Media Management & Content Creation
- Volunteer Coordination & Community Engagement
- Excellent Verbal and written communication
Hobbies and Interests
Hiking, Travel/Road Trips, Reading, Camping, Art: Sewing, painting, interior design, Spending quality time with family and friends, Gourmet cooking, baking, and creating dog treats.
Characteristics
- Hardworking, driven, and motivated to tackle challenges while staying calm under pressure.
- Inventive and creative problem-solver with a focus on finding effective solutions.
- Supportive of others’ success and an excellent sounding board for ideas.
- IT-savvy with proficiency in most social media platforms, as well as software and hardware setup.
- A people person with the ability to connect in any situation, fostering strong relationships.
- Flexible, adaptable, and proactive in improving daily tasks and projects.
- Positive and engaging personality with exceptional organizational and communication skills.
- Experienced traveler with worldly knowledge and a global perspective.
- Independent worker who thrives on variety and maintains clarity by asking questions to ensure understanding.
Timeline
Owner & Creative Director
Reimagined Vibrant Creations
09.2024 - Current
Executive Assistant
Capital Values Group Rebranded as The Dot Group
05.2021 - 09.2024
Executive Assistant to the Executive Director
Denver Housing Authority
04.2013 - 05.2021
Lead Case Worker
Emergency Family Assistance Association (EFAA)
01.2007 - 12.2011
Eligibility Coordinator
Boulder Housing Partners
06.1998 - 12.2007
Political Science with Focus on Leadership and Community Development, Minor in IT
Women's College At Denver University
Political Science Major, minor in Spanish
CU Boulder
Political Science And Government
Public Education Center
Political Science Major
UNAM - University Mexico City
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