Salesforce
Jessica Falla Montilla
Bachelor's Degree In Basic Education With Emphasis In Humanities, Foreign Language - English.
Medellín
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
VFO Quality Analyst and Trainer
Third Way Health
03.2023 - 10.2024
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Analyzed quality and performance data to support operational decision-making.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Optimized test environments for more accurate simulation of user scenarios, enhancing product reliability.
- Maintained up-to-date knowledge of quality assurance methodologies, applying best practices to daily tasks.
Supervisor of Operations
Teleperformance
10.2020 - 10.2022
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
English Teacher
Colegio La Presentación - Neiva
01.2021 - 12.2021
- Developed innovative lesson plans to engage students in English language learning.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Created and implemented activities to foster critical thinking skills of students.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Prepared and implemented lesson plans covering required course topics.
Spoken English and IELTS Trainer
Centro De Estudios DA VINCI
01.2015 - 11.2021
- Promoted a culture of continuous improvement by seeking feedback from students on instructional methods and course content adjustments as needed for optimal results.
- Collaborated with fellow educators to share best practices, refine instruction techniques, and improve overall course quality.
- Inspired commitment to language acquisition through motivational speaking sessions, highlighting the benefits of mastering English for personal development and career advancement.
- Led training sessions for aspiring IELTS trainers, sharing expertise and insights on best practices for test preparation coaching.
- Conducted timely assessments of learner progress through quizzes, tests, presentations, and debates to identify areas requiring further attention or reinforcement.
Education
Bachelor's Degree in Foreign Languages - Teaching English As A Second Language
Universidad Surcolombiana
Neiva, Colombia 01.2014 - 03.2021
Development of Communication Competences - European Framework of Reference For Languages
Foreign Language Institute | Common
Neiva 01.2016 - 12.2018
High School Diploma -
Institución Educativa INEM "Julián Motta Salas"
Neiva, Colombia 01.2005 - 01.2010
Skills
Quality Improvement
Training implementation
Project Management
Performance Assessment
Training material development
SOP Development
Data Analysis
Correction action planning
Quality processes
Audit processes
Quality Improvement
Continuous Improvement
Software
Timeline
VFO Quality Analyst and Trainer
Third Way Health
03.2023 - 10.2024
English Teacher
Colegio La Presentación - Neiva
01.2021 - 12.2021
Supervisor of Operations
Teleperformance
10.2020 - 10.2022
Development of Communication Competences - European Framework of Reference For Languages
Foreign Language Institute | Common
01.2016 - 12.2018
Spoken English and IELTS Trainer
Centro De Estudios DA VINCI
01.2015 - 11.2021
Bachelor's Degree in Foreign Languages - Teaching English As A Second Language
Universidad Surcolombiana
01.2014 - 03.2021
High School Diploma -
Institución Educativa INEM "Julián Motta Salas"
01.2005 - 01.2010
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