Jessica DeRosier
Colorado Springs
Summary
Highly accomplished and detail-oriented, specializing in ensuring regulatory compliance for employees across various roles, including insurance and securities agents, adjusters, appraisers, and mortgage loan originators. Proven ability to manage complex licensing and registration processes, proactively monitor and interpret state and federal regulations, and implement effective compliance strategies. Experienced in training and mentoring new employees, de-escalating sensitive situations, and contributing to overall team and organizational success. Possesses a strong foundation in relationship-building, risk management, and demonstrating a consistent ability to deliver results and foster positive relationships.
Overview
17
17
years of professional experience
Work History
Licensing Specialist
USAA
Colorado Springs
03.2023 - Current
- Manage the licensing and registration of USAA employees to comply with state and federal regulations, mitigating potential fines and legal repercussions.
- Partner with business operations to implement licensing strategies with regulatory compliance.
- Proactively monitor changes to state and federal regulations, assessing potential financial and operational impacts and communication findings to business operations, enabling timely adjustments to compliance strategies.
- Communicate potential regulatory and financial impacts to employees for non-compliance.
- Facilitate onboarding, provide guidance, and mentor new employees on compliance procedures, ensuring adherence to internal policies and external regulations.
- Ensure licensing transactions are completed in accordance with state and federal regulations and internal policies and procedures.
- Maintain up-to-date knowledge of relevant state and federal laws and regulations, securities registrations rules, and state adjuster licensing statuses to ensure compliance.
- Track industry rules, regulations, and procedural updates to anticipate changes that affect licensing procedures.
- Manage work assignments for USAA employees requiring licensing and/or registration as insurance and securities agents, adjusters, appraisers, and mortgage loan originators, in adherence to state and federal requirements.
- Provides USAA employees with information regarding the new licensing process and the responsibilities of licensees.
- Partnered with Licensing Specialist and analysts to identify and rectify issues within renewals, affiliations, and licenses, ensuring assignment completion.
Member Solutions Senior Specialist
USAA
Colorado Springs
09.2014 - 03.2023
- Proactively analyzed member needs, delivering solutions that ensured compliance and minimized risk for the members and USAA.
- Identified opportunities to strengthen member relationships while adhering to compliance protocols, safeguarding member financial security.
- De-escalated member situations, using effective communication and problem-solving skills to lessen potential reputational and financial risks.
- Used analytical methods and tools to identify, assess, and implement business solutions, improving efficiency and reducing risk.
- Contributed consistently to team and organizational goals, supporting a culture of awareness and compliance.
- Provided coaching and guidance to employees, developing their skills within their respective roles.
- Facilitated team meetings and discussions, fostering open communication and problem-solving to address potential risks.
- Possess experience in Auto, Property and Umbrella products and servicing, with an understanding of risks and requirements.
- Assumed team leadership responsibilities in the manager’s absence and contributed to training efforts by conducting Y-cording sessions and providing on-site support.
Student Services Advisor
Everest University Online
Colorado Springs
01.2009 - 09.2014
- For more than three years, served in a leadership position that included active coaching of students and peers.
- Guided students through program requirements and school policies, offering problem-solving support and directing them to academic resources.
- Actively participated in projects designed to increase employee and student retention.
- Engaged in regular, weekly collaboration with the academic department for college advising, offering support through online webcam interactions or on-site presence.
- Established and nurtured collaborative relationships among students, staff, and faculty.
- Maintained accurate data records through entry in MS Office, CampusVue, and Talisma.
Education
Biology & Chemistry
University of Colorado
Colorado Springs05-2009
Skills
- Relationship-Building
- Adaptability
- Collaboration
- Research & Analysis
- Compliance & Regulatory Guidelines
- Leadership, State & Federal Regulations
- Property & Casualty Insurance, Securities Registration, Adjuster Licensing, Affiliations
Timeline
Licensing Specialist
USAA
03.2023 - Current
Member Solutions Senior Specialist
USAA
09.2014 - 03.2023
Student Services Advisor
Everest University Online
01.2009 - 09.2014
Biology & Chemistry
University of Colorado