Summary
Overview
Work History
Education
Skills
References
Timeline
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JESSICA CRAWFORD

Greenwood Village

Summary

Over 20 years of experience in the hospitality industry, with expertise spanning casual to fine dining environments. Proven ability to remain calm and adaptable in unpredictable situations, ensuring high-quality service. Committed to continuous personal and professional growth, making a strong candidate for leadership roles. Demonstrated skills in team collaboration and customer satisfaction enhancement.

Overview

16
16
years of professional experience

Work History

Server Team Lead

Hungry Catering
Denver
03.2025 - Current
  • Supervised catering team during events to ensure smooth service delivery.
  • Managed inventory levels to ensure adequate supplies for daily operations.
  • Communicated with clients to clarify event details and special requests.
  • Provided regular feedback to management regarding employee performance reviews and evaluations.
  • Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.

Server/Employee Trainer

Shanahans Steakhouse
Denver
04.2013 - 01.2024
  • Demonstrated proficiency with POS systems to streamline transactions.
  • Executed multiple roles in restaurant, including cocktail waitress, server, lead hostess, and food runner.
  • Trained new employees across all restaurant positions to ensure operational efficiency.
  • Cultivated strong relationships with loyal customers, enhancing guest satisfaction.
  • Achieved ServSafe certification in Colorado to uphold food safety standards.

Server

McCormick & Schmick's
Denver
09.2011 - 03.2013

Server

Three Tomatoes Catering
Denver
08.2009 - 09.2011

Education

Bachelor of Arts (BA) - Hospitality Management

Johnson and Wales University
Denver, CO
05.2012

Skills

  • Interpersonal skills
  • Team collaboration
  • Efficiency
  • Guest engagement
  • Professional demeanor
  • Willingness to learn

References

References available upon request.

Timeline

Server Team Lead

Hungry Catering
03.2025 - Current

Server/Employee Trainer

Shanahans Steakhouse
04.2013 - 01.2024

Server

McCormick & Schmick's
09.2011 - 03.2013

Server

Three Tomatoes Catering
08.2009 - 09.2011

Bachelor of Arts (BA) - Hospitality Management

Johnson and Wales University

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JESSICA CRAWFORD