Jessica Coral Oyola

Hired through Randstad, I am providing support with the Talent Management processes design and policies for the PMI US affiliate, as part of the integration between PMI and Swedish Match.

• Facilitated change management processes during organizational integration efforts, ensuring smooth transitions for affected employees.
• Spearheaded process improvement initiatives that led to more efficient workflows and higher employee satisfaction rates.
• Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.

• Ensures the effectiveness of all P&C products and services delivered into Andean Cluster markets (Colombia, Ecuador, Peru & Venezuela).
• Payroll, Time & Attendance: ensue timeliness and accuracy in line with the local legislation and PMI internal procedures. Social Security properly controlled before payment and registration. Admin Payroll Services Provider to ensure that the top quality and timely services are delivered according to the contractual agreements.
• Controls, Compliance and Labor Law: advise on labor law topics, handling external partners such a Social Security, Labor Office, Tax Office, critical for the rapidly changing legal context. Ensure that local controls and audit mechanisms are in place and complete to fully comply to PMI standards. Provide consultative and advisory support to P&C function on related P&ED Matters.
• Benefits and Personnel Adm: Manage and monitor the local benefits portfolio with external broker to ensure they are meaningful, cost effective, adequate for each market and to PMI standards. Prepare and control HR Budgets (vendors/overheads). Mobility vendors management.

• Act as a strategic business partner and principle point of contact for G&A & Ops functions (Finance, Legal, IT, External Affairs, Logistics, Security & Market Safety, Workplace Experience) by deploying key P&C strategies, solutions and services aligned to local and functional requirements, providing consulting, decision support and change management services to ensure organizational effectiveness and to build value and competitive advantage through people, enabling business objectives to be met or exceeded.

• Responsible of deliver the best experience to our people based on their expectations and needs across the entire employee lifecycle to attract, engage and develop high-performing employees in Colombia, Ecuador, Peru & Venezuela
• Implementation of initiatives which became benchmark global
• Chatbot with robotics to consult in real time information about their benefits became employees preferred communication channel
• Recognition Program align with company’s strategy
• Communication campaign to launch Employee Assistant Program
• Highest use of this benefit in the region
• Engage program (#SafeIsTheNewCool) to support employees during covid19 pandemic with 3 mail pillars: Keep In Touch, BalancedYou, Grow Yourself
• Highest eNPS in the region (LA&C).