Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jessica Collins

Golden,CO

Summary

Detail-oriented professional with extensive experience in customer service and event management. Expertise in problem resolution and active listening, driving high client satisfaction and operational improvements across diverse environments.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Circuit Breaker Guys
Golden, CO
08.2022 - Current
  • Provided exceptional support to customers through phone and email communication.
  • Resolved customer inquiries efficiently, ensuring satisfaction and timely follow-up.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.

Event Host

Grand Targhee
Alta, WY
07.2013 - 07.2025
  • Engaged with guests to enhance their experience and satisfaction during events.
  • Oversaw setup and breakdown of event spaces, maintaining organization and efficiency.
  • Fulfilling technical and hospitality rider requirements, managing backstage catering, coordinating dressing rooms, and assisting with special requests.
  • Providing high-level customer service with empathy and diplomacy to make artists feel welcomed.
  • Delivered welcoming, well-presented hospitality environments through attention to detail, cleanliness, and thoughtful décor

Assistant Bar Manager

Stagecoach Bar
Wilson, WY
05.2017 - 08.2022
  • Assisted in managing daily bar operations to ensure smooth service delivery.
  • Trained and mentored staff on cocktail preparation and customer service standards.
  • Developed and implemented inventory tracking systems to improve stock management.
  • Coordinated special events and promotions to increase foot traffic and revenue.
  • Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

High School Diploma -

Pocatello Highschool
Pocatello, ID
06.2006

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Client relations
  • Prioritization
  • Product and service solutions
  • Account management
  • Warehousing functions

Interests

  • DIY and Home Improvement
  • Gardening
  • Various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Customer Service Representative

Circuit Breaker Guys
08.2022 - Current

Assistant Bar Manager

Stagecoach Bar
05.2017 - 08.2022

Event Host

Grand Targhee
07.2013 - 07.2025

High School Diploma -

Pocatello Highschool
Jessica Collins