Jessica Brown
Longmont
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Bartender
Mike O'Shay's Restaurant and Ale House
09.2022 - Current
- Crafted and blended diverse cocktails and non-alcoholic beverages, emphasizing distinctive flavor profiles and visual appeal.
- Streamlined bar supply organization and enforced consistent restocking procedures.
- Led comprehensive investigations into escalated complaints, implementing solutions that prioritized customer satisfaction and retention.
- Facilitated growth in event attendance through focused promotional activities. Supported team development by implementing training programs for bar staff.
- Implemented systematic cleaning protocols to uphold health standards and enhance workplace safety.
- Optimized bar station configurations to enhance workflow efficiency and service delivery.
- Evaluated bartender service quality to enhance customer interactions and satisfaction.
- Streamlined daily opening, closing, and shift change processes to enhance operational efficiency.
- Cultivated guest relationships to enhance customer retention and satisfaction.
- Executed comprehensive monitoring and reconciliation of cash deposits to ensure adherence to financial regulations.
Head WCT Bartender/Server
Buffalo Wild Wings
02.2020 - 09.2022
- Managed drink preparation and service processes, facilitating seamless guest experiences and efficient server operations.
- Oversaw all aspects of dining room and bar setup and breakdown, ensuring compliance with service standards.
- Designed comprehensive cleaning protocols for staff to maintain optimal sanitation and overall cleanliness of restaurant and bar facilities.
- Maintained detailed bar logs to capture losses and relevant changes, enhancing communication and operational transparency with bar team and management.
- Advised guests on food and beverage choices while providing insights into daily promotional specials.
- Tracked menu changes and inventory status to proactively address potential shortages in kitchen supplies.
- Executed order entry and transmission to bar and kitchen, ensuring precise recording of guest preferences in POS system.
- Achieved high guest satisfaction by efficiently delivering orders from bar and kitchen. Enhanced dining experience through prompt provision of accompaniments and condiments.
Personal Assistant/Office Coordinator
AllTrades Home Improvement Services
04.2014 - 01.2019
- Organized internal and client-facing meetings (virtual and in-person), managing invites, RSVPs, room/tech setup, and catering.
- Planned and executed office events (trainings, celebrations, team-building) including room setup, catering, AV support, and sign-in logistics.
- Managed calendars for Immediate staff, including scheduling meetings, resolving conflicts, and prioritizing time based on business needs.
- Handled personal errands, reservations, and household/vendor coordination for executive to free up time for strategic work.
- Oversaw day-to-day office operations, including reception, supplies, facilities, and vendor coordination, to ensure a smooth and professional work environment.
- Managed correspondence, ensuring timely responses and appropriate prioritization of communications.
- Maintained office supplies inventory, implementing processes to streamline procurement and reduce costs.
- Developed filing systems that improved document retrieval speed and accuracy across departments.
- Supported project management efforts by tracking deadlines and deliverables to ensure project timelines were met.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Streamlined invoice processing to ensure timely payments,
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Facilitated communication between clients and contractors, enhancing customer satisfaction.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
General Manager
Spoons Soups, Salads, and Sandwiches
02.2019 - 02.2020
- Coordinated budgeting processes, ensuring alignment with organizational goals and financial performance.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Business Degree - Candidate
Front Range Community College
Fort Collins, COEvents Coordination and Wedding Planning Certification - undefined
US Career Institute
Fort Collins, COSkills
- Office administration
- Calendar management
- Cocktail list development
- Proficient in mixology
- Basic accounting
- Inventory control
- Menu development
- Food handling certification
- Event coordination
- Health codes compliance
- Supply ordering
- Workplace safety
- Social media marketing
- Upselling strategies
- Cleanliness standards
- Employee coaching
- Superior customer service
- Staff management
- Budget monitoring
- Financial records oversight
- Outgoing personality
- Customer service expertise
- Team training and development
- Highly reliable
- Payment processing
- Clear and effective communication
- Complex Problem-solving
- Service-oriented mindset
- Dining room management
- Bar operations management
- Point of sale systems
- Anticipating guest needs
- Fast learner
- Collaboration and teamwork
- Professional service standards
- TIPS certified
Certification
TIPS
Food Handler
Wedding Planning and Event Coordination
Medica Transcription, Billing and Coding
Timeline
Lead Bartender
Mike O'Shay's Restaurant and Ale House
09.2022 - Current
Head WCT Bartender/Server
Buffalo Wild Wings
02.2020 - 09.2022
General Manager
Spoons Soups, Salads, and Sandwiches
02.2019 - 02.2020
Personal Assistant/Office Coordinator
AllTrades Home Improvement Services
04.2014 - 01.2019
Business Degree - Candidate
Front Range Community College
Events Coordination and Wedding Planning Certification - undefined
US Career Institute