Jessica Moreno Ballines
Denver
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows.
Detail-oriented approach to organizing files, scheduling appointments and assisting
patients. Organized individual brings background in medical office settings handling
patient needs. Also is a enthusiastic retail professional with hands-on experience in
customer service, payment processing and sales. Strong communicator and team
player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Clinica Colorado
06.2022 - 10.2025
- Assisted with medical record management, maintaining confidentiality and accuracy of data.
- Facilitated communication between patients and healthcare providers, improving patient satisfaction.
- Managing provider schedule
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Conducted daily inventory checks for office supplies, ensuring adequate stock levels at all times.
- Resolved patient inquiries and concerns promptly, fostering a welcoming environment in the clinic.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
Cashier
Hobby Lobby
06.2021 - 11.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized checkout area, ensuring cleanliness and stock availability.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
DSST: Conservatory Green HS
Denver, CO05-2022
Skills
- Front desk operations
- Office administration
- HIPAA compliance
- Problem solving skills
- Bilingual
- Time Management
- Organization skills
- Creativity
- Adaptability
- Customer assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Clinica Colorado
06.2022 - 10.2025
Cashier
Hobby Lobby
06.2021 - 11.2021
High School Diploma -
DSST: Conservatory Green HS