Jesse Martinez
FORT COLLINS
Summary
Dedicated customer service representative with a proven track record in problem-solving and effective communication, committed to fostering strong customer relationships and delivering high-quality service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
A1 Carpentry and Painting
Fort Collins, CO
03.2023 - 08.2025
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Assisted clients with product inquiries, ensuring thorough understanding of services offered.
- Processed service orders efficiently, maintaining accurate records and timely follow-ups.
- Collaborated with team members to enhance service delivery and resolve customer issues promptly.
- I was directly involved with our customers and maintaining our professional relationship through out jobs and even after completion by Doing free service calls for a year.
- Was in charge of my own team and making sure that each job we did was done on time and with the highest quality while also keeping constant communication with the customer and kept them informed.
- Implemented feedback mechanisms to gather customer insights for continuous service improvement.
Enviromental Services Technician
Colorado State University
Fort Collins, CO
01.2015 - 03.2020
- I was entrusted to be self maintained and motivated as i worked through out the College Campus to bring 6 buildings the highest of quality of sanitation, cleanliness, and maintance.
- Was expertly trained to shampoo carpet and furnature, wax and strip floors.
- upholding Our Campus Values helped me to not only cultivate a high level of professional integrity, but also I was able to serve my community with Serve 6.8 and demonstrated consistently team work, compassion, empathy, while executing my work duties to the highest of standards.
- I have extensive background in maintenance and repairs, and dealing with customers to ensure that they are treated as professionally and respectfully as possible.
- Often working in high stress environments and keeping composure and dedication to expert service skills.
Education
High School Diploma -
Community College of Denver
Golden, CO03-2007
Skills
- Top quality customer service has been the backbone and most common denominator in almost every job that I have had the privilege to have Treating people with the care, professionalism and authenticity have always given me amazing customer recommendations for prospective clients and future jobs
- Attention to detail and ensuring that I always do my best work and take pride in being a team player, while encouraging others to do the same by demonstrating Honesty,Integrity, Loyalty, Respect,and Empathy
Timeline
Customer Service Representative
A1 Carpentry and Painting
03.2023 - 08.2025
Enviromental Services Technician
Colorado State University
01.2015 - 03.2020
High School Diploma -
Community College of Denver