Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jess Dhillon

Denver

Summary

Payroll Business Partner II at ADP with extensive experience in payroll administration and regulatory compliance. Demonstrated expertise in issue resolution and training, consistently delivering accurate end-of-year bonuses while improving team performance. Strong commitment to customer service and partnership development in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Payroll Business Partner II

ADP
Denver
11.2018 - Current
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
  • Provided training to new payroll department staff on payroll systems and procedures.
  • Researched and resolved payroll questions and issues via email, phone and in person.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Calculated and processed end-of-year bonuses and adjustments with XX% accuracy.
  • Trained new employees on company timekeeping systems.

Bursar

Redlands Community College
El Reno
05.2015 - 11.2018
  • Ensured compliance with all applicable federal, state, university regulations and policies related to tuition payments.
  • Prepared detailed reports related to tuition billing, receivables and collections activities.
  • Processed student refunds promptly and accurately.
  • Responded to inquiries from students regarding their tuition bills or other payment questions.
  • Worked collaboratively with other members of the Bursar's office team in order to meet deadlines efficiently.
  • Assisted in the collection, verification and recording of student tuition payments.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Trained staff members to perform work activities and use computer applications.

Bursar Office Assistant

Redlands Community College
El Reno
03.2011 - 05.2015
  • Processed student refunds promptly and accurately.
  • Responded to inquiries from students regarding their tuition bills or other payment questions.
  • Worked collaboratively with other members of the Bursar's office team in order to meet deadlines efficiently.
  • Assisted in the collection, verification and recording of student tuition payments.
  • Generated monthly statements for students and parents who have outstanding balances on their accounts.
  • Answered telephones, directed calls, and took messages.
  • Copied, sorted and filed records of office activities and business transactions.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Education

Associate of Arts -

Redlands Community Colllege
El Reno
05-2016

High School Diploma -

Gateway High School
Aurora
05-2004

Skills

  • Payroll administration
  • Regulatory compliance
  • Reporting skills
  • Attention to detail
  • Issue resolution
  • Communication skills
  • Problem solving
  • Customer service
  • Partnership development
  • Self motivation
  • Interpersonal communication
  • Supervision and training
  • Conflict resolution
  • Proficient in HENRY/Workforce Now

Accomplishments

  • ALEX Award Winner

Timeline

Payroll Business Partner II

ADP
11.2018 - Current

Bursar

Redlands Community College
05.2015 - 11.2018

Bursar Office Assistant

Redlands Community College
03.2011 - 05.2015

Associate of Arts -

Redlands Community Colllege

High School Diploma -

Gateway High School

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Jess Dhillon