Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jerry Valentine

Fort Collins

Summary

Dedicated professional with proven ability to manage multiple customer interactions efficiently. Extensive experience in staff management and overseeing daily operations. Strong interpersonal and multitasking skills developed in high-pressure, customer-centric environments.

Overview

10
10
years of professional experience

Work History

Bartender

The Monte
Billings
06.2023 - 03.2026
  • Guided customers in drink selections, enhancing overall experience.
  • Trained new bartenders on procedures and best practices, improving team efficiency.
  • Created a welcoming atmosphere through friendly interactions with patrons.
  • Addressed customer complaints professionally, ensuring satisfaction and loyalty.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Bartender - Manager

Thirsty Street
Billings
03.2020 - 03.2024
  • Managed inventory levels and ordered supplies to ensure seamless operations.
  • Enforced health and safety regulations, promoting a safe workplace environment.
  • Assisted in promotional events, enhancing customer engagement and driving sales.
  • Provided exemplary customer service at all times while interacting with patrons.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Wireless Consultant

Cellular Plus
Billings
07.2016 - 09.2017
  • Present to and sell new customers on Verizon plans and devices
  • Managed diverse consumer and small business accounts, ensuring tailored solutions to meet client needs.
  • Provided technical support to customers, resolving device and service issues to enhance user experience.
  • Handled confidential information regarding Verizon Wireless and customers, maintaining strict discretion and compliance.

Education

Some College (No Degree) - General Studies

Montana State University, Billings
Billings, MT

Skills

  • Customer service
  • Relationship management
  • Complex Problem-solving
  • Attention to detail
  • Effective communication
  • Hospitality and accommodation

Accomplishments

2025 Montana State IFPA Champion

Timeline

Bartender

The Monte
06.2023 - 03.2026

Bartender - Manager

Thirsty Street
03.2020 - 03.2024

Wireless Consultant

Cellular Plus
07.2016 - 09.2017

Some College (No Degree) - General Studies

Montana State University, Billings
Jerry Valentine