Jerry Maclin

• The Bank sales and service representative Handles inbound and outbound calls in a fast paced high volume setting for different type of USAA bank products which includes escalations and other complex call types I use communication and critical thinking to understand and fix members concerns and problems as well as providing Excellent member service by using empathy, active listening skills and de escalation techniques

The Customer Loyalty Representative is responsible for processing orders, preparing and fulfilling orders from
existing customers and attracting new clients., As well as building internet,cable,home security, and phone bundles
for customers in efforts to retain their loyalty as a customer.

Answering phones from customers professionally and responding to customer inquiries and complaints. Researching
required information using available resources. Handling and resolving customer complaints regarding product sales
to customer service problems. ... Following up complicated customer calls where required All for T-mobile products

• Confer with customers by telephone or in person to provide information about products or services, take or enter
  orders, cancel accounts, or obtain details of complaints For verizon products

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential
customers to purchase a product or service or to make a donation.