Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JERRSON JORDAN BENT SMITH

JERRSON JORDAN BENT SMITH

San Andres

Summary

Versatile professional with a proven track record in enhancing efficiency and customer satisfaction at Departamental Hospital. Excelled in appointment scheduling and problem resolution, significantly improving client flow. Skilled in customer relations and store maintenance, demonstrated through successful management roles at PIKO RIKO and CRAZY SHARK.

Overview

16
16
years of professional experience

Work History

Appointment Scheduling

Departamental Hospital
01.2024 - Current
  • Streamlined appointment scheduling by organizing patient records and maintaining accurate documentation.
  • Improved patient satisfaction by implementing efficient imaging protocols and streamlining appointment scheduling.
  • Streamlined appointment scheduling for improved time management and increased client flow.
  • Enhanced practice efficiency by streamlining appointment scheduling and patient record management.

Art Steward

Park West Gallery
04.2021 - 10.2021

Coordinate art exhibitions for gallery events and art auctions according to cruise safety standards and best practices for art handling. Supervise the inventory of artworks, marketing materials, and office supplies. Manage the quality and integrity of the onboard art collection, art gallery, and art storage areas according to cruise safety standards. Lead a team of contracted art movers, educating them on best practices for art handling and cruise safety standards. Assist the lead auctioneer during auctions by gathering the requested artworks, bringing them on and off the auction stage, managing the setup of the artworks, and safely returning them to storage.

ART STEWARD

Park West Gallery
03.2019 - 04.2020

Coordinate art exhibitions for gallery events and art auctions according to cruise safety standards and best practices for art handling. Supervise the inventory of artworks, marketing materials, and office supplies. Manage the quality and integrity of the onboard art collection, art gallery, and art storage areas according to cruise safety standards. Lead a team of contracted art movers, educating them on best practices for art handling and cruise safety standards. Assist the lead auctioneer during auctions by gathering the requested artworks, bringing them on and off the auction stage, managing the setup of the artworks, and safely returning them to storage.

Restaurant Manager

PIKO RIKO
05.2017 - 05.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Bank Cashier

BANCO DAVIVIENDA
08.2015 - 02.2017
  • Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate.
  • Provided exceptional customer service, resulting in numerous positive feedback submissions from satisfied clients.
  • Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
  • Developed strong working relationships with colleagues, fostering a cohesive team atmosphere that improved performance overall.

Shop Seller

CRAZY SHARK
04.2013 - 07.2015
  • Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Processed transactions efficiently, ensuring accurate pricing and payment handling.

Front Desk Receptionist

EL VIAJERO HOSTAL
03.2014 - 02.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Activities Assistant

HOTEL SUNRISE BEACH
01.2009 - 09.2012
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided emotional support and companionship to improve quality of life for residents.

Waitress Trainee

HOTEL ARENA BLANCA
07.2010 - 08.2011
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Education

Bachelor of Social Work -

FUNDETEC
Cartagena, Colombia
02-2023

Technologist in Hotel And Tourism Management - Business Management

Coruniversitec
Tuluá, Colombia
12-2007

High School Diploma -

Cemed
San Andres, Colombia
12-2004

Skills

  • Appointment scheduling experience
  • Problem resolution
  • Customer relations
  • Relationship building
  • Store maintenance
  • Customer service

Languages

Spanish
Native language
english
Upper intermediate
B2

Timeline

Appointment Scheduling

Departamental Hospital
01.2024 - Current

Art Steward

Park West Gallery
04.2021 - 10.2021

ART STEWARD

Park West Gallery
03.2019 - 04.2020

Restaurant Manager

PIKO RIKO
05.2017 - 05.2018

Bank Cashier

BANCO DAVIVIENDA
08.2015 - 02.2017

Front Desk Receptionist

EL VIAJERO HOSTAL
03.2014 - 02.2015

Shop Seller

CRAZY SHARK
04.2013 - 07.2015

Waitress Trainee

HOTEL ARENA BLANCA
07.2010 - 08.2011

Activities Assistant

HOTEL SUNRISE BEACH
01.2009 - 09.2012

Bachelor of Social Work -

FUNDETEC

Technologist in Hotel And Tourism Management - Business Management

Coruniversitec

High School Diploma -

Cemed
JERRSON JORDAN BENT SMITH