Jermaine Perry
Thornton,CO
Summary
Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
14
14
years of professional experience
Work History
Service Advisor
O'meara GMC
Thornton, CO
07.2025 - 03.2026
- Provided expert guidance on service options and vehicle maintenance to customers.
- Coordinated 10 to 15 service appointments per day, ensuring timely follow-ups and customer satisfaction.
- Managed customer inquiries and resolved complaints to enhance overall experience.
- Collaborated with technicians to communicate service needs and recommendations effectively.
Service Manager
Urban Auto Care
Denver, CO
07.2024 - 07.2025
- Managed daily operations and organized workflow for service department to ensure timely service delivery.
- Trained and mentored staff on customer service best practices, improving team competency and client satisfaction.
- Coordinated with vendors to negotiate pricing, resulting in improved cost-effectiveness of parts procurement.
- Ensured compliance with safety regulations and company policies.
Service Director
Russ Darrow Kia Of Wauwatosa
Wauwatosa, WI
08.2021 - 04.2024
- Achieved 35% year-over-year growth in gross profit.
- Elevated department Customer Satisfaction Index from lowest to top 3 in district for two consecutive years.
- Enhanced department productivity and morale through ongoing targeted training initiatives.
- Coordinated daily and weekly meetings to strengthen team communication and collaboration.
Service Manager/Service Drive Manager
McDonald Automotive VW / Audi
Littleton, CO
01.2012 - 06.2019
- Transformed dealership service department into one of most profitable in country.
- Enhanced gross profit, effective labor rate, and hourly revenue through ongoing training and communication.
- Elevated customer satisfaction ratings by inspiring team members to enhance quality and productivity.
- Managed teams of up to 53 employees, promoting high morale and engagement.
Education
Associate of Science - Computer Technology
Lincoln Land Community College
Springfield, IL05-1996
Associate of Arts - Philosophy
Lincoln Land Community College
Springfield, IL05-1996
Timeline
Service Advisor
O'meara GMC
07.2025 - 03.2026
Service Manager
Urban Auto Care
07.2024 - 07.2025
Service Director
Russ Darrow Kia Of Wauwatosa
08.2021 - 04.2024
Service Manager/Service Drive Manager
McDonald Automotive VW / Audi
01.2012 - 06.2019
Associate of Arts - Philosophy
Lincoln Land Community College
Associate of Science - Computer Technology
Lincoln Land Community College