Jeriel Jimenez
Service Worker
Thornton
Summary
Dedicated and adaptable professional with over 14 years of experience in customer service, financial services, and administrative roles. Demonstrated success in building strong relationships, managing operations, and providing excellent support to clients and colleagues. Skilled in cross-functional collaboration, team leadership, and delivering impactful results. Proficient at navigating complex challenges and delivering solutions in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Language
Work History
Shelter Unit Lead
Denver Human Services
12.2022 - Current
- Oversaw daily operations, including meal services, shelter intake, sanitation, and helped managing staff schedules.
- Managed shelter openings and decommissionings, handling all operational and logistical aspects.
- Supervised leads and staff, ensuring high-quality service and smooth day-to-day management.
- Audited invoices , created shelter activity processes , and compiled reports to ensure efficient operations and accurate documentation.
Senior Personal Banker
Citywide Banks
01.2018 - 08.2022
- Utilized a needs-based selling approach to identify and present tailored banking solutions, driving cross-sales of services such as treasury management (TM), credit card processors, and mortgages
- Successfully opened consumer and commercial accounts, processed consumer loans, and provided expert guidance on product selection, playing a key role in the growth of the banking center.
- Proactively identified customer needs, expanded and deepened relationships, and provided targeted financial solutions, consistently meeting customer expectations and boosting business growth.
Executive Assistant
Nissi Cleaning Services LLC
01.2010 - 01.2017
- Managed the CEO’s calendar, overseeing scheduling, appointments, and critical business tasks, ensuring smooth daily operations
- Handled payroll administration and monitored employee hours to ensure accuracy and timely payments
- Supervised staff to ensure quality service delivery, addressing issues and resolving challenges as they arose
- Acted as the liaison between the CEO and clients, ensuring seamless communication and follow-through on key projects
Education
High School Diploma -
Rangeview High School
Aurora, CO 05.2001 -
Certificate of Technical Studies - Culinary Arts
Emily Griffith Technical College
Denver, CO 05.2001 -
Skills
- Customer Relationship Management
- Cross-Selling
- Calendar Management
- Resourceful
- Quick learner
- Problem solver
Timeline
Shelter Unit Lead
Denver Human Services
12.2022 - Current
Senior Personal Banker
Citywide Banks
01.2018 - 08.2022
Executive Assistant
Nissi Cleaning Services LLC
01.2010 - 01.2017
High School Diploma -
Rangeview High School
05.2001 -
Certificate of Technical Studies - Culinary Arts
Emily Griffith Technical College
05.2001 -
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