Jeriann Schiltz
Highlands Ranch
Summary
Dependable professional with extensive experience in diverse environments. Committed to safety and delivering exceptional customer service. Strong multitasking and time management skills enhance team contributions and ensure positive client interactions.
Overview
7
7
years of professional experience
Work History
Mentor for Neurodivergent Adults
Abby Dew For You
Castle Rock
2024.05 - 2025.02
- Guided mentees through personal development and skill-building activities.
- Assisted in group discussions to encourage collaboration and peer support.
- Fostered a positive learning environment to promote confidence and motivation.
- Collaborated with team members to share best practices in mentoring techniques.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Established meaningful connections between mentors and mentees through activities.
- Collaborated with various organizations within the community to create social awareness.
- Utilized technology and social media platforms to maintain engagement and communication with mentees.
- Participated in community service projects to encourage social responsibility and teamwork among mentees.
- Supported disabled students with assistive devices, supportive technology and assistance accessing facilities.
Barista Shift Supervisor
Festive Cup Coffee & Boutique
Highlands Ranch
2018.01 - 2024.03
- Supervised daily operations of coffee bar and staff during shifts.
- Trained new baristas on coffee preparation and customer service techniques.
- Ensured cleanliness and organization of workstations and customer areas.
- Handled customer inquiries and resolved issues with professionalism.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Provided support during peak hours by running drinks or helping out on the register.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies and restocked as needed.
- Ensured compliance with health department regulations related to food handling practices.
- Participated in regular staff meetings to share updates and gather feedback for improvements.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Associate of Arts - Fashion Merchandising
Ellsworth Community College
Iowa Falls, IA1988-05
Skills
- Customer service
- Community engagement
- Multitasking ability
- Adaptability to change
- Cash handling accuracy
- Life skills development
- Behavioral management
- Social integration
- Effective communication
- Team collaboration
- Relationship building
- Social awareness promotion
- Problem solving
- Positive reinforcement
Affiliations
Volunteer, Star Program, Littleton, CO
Timeline
Mentor for Neurodivergent Adults
Abby Dew For You
2024.05 - 2025.02
Barista Shift Supervisor
Festive Cup Coffee & Boutique
2018.01 - 2024.03
Associate of Arts - Fashion Merchandising
Ellsworth Community College