Jeremy Daniel Barragán Hernández
Customer Service Representative
Summary
Experienced Customer Service Representative with a strong foundation in service delivery and a track record of enhancing customer satisfaction and loyalty. Skilled in multitasking, maintaining professional relationships, and driving profitability. Demonstrates expertise in applying customer service best practices, effective communication, and problem-solving to offer tailored solutions that meet diverse customer needs. Adept at fostering loyalty through service-oriented behaviors and a deep understanding of customer preferences.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Costumer Service Representative
SITEL GROUP
Bogota, Colombia
01.2020 - Current
- Responsible for providing information about orders, payments and troubleshooting guidelines related with home appliances in an efficient, kind, understandable and direct way with valid information and support provided by the technicians of the campaign via telephone and chat, also replacing parts and/or units if needed.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Costumer Service Representative
TELEPERFORMANCE S.A.S.
Bogota, Colombia
05.2018 - 09.2019
- Responsible for providing users and customers with information and support by telephone and/or chat in relation to the products and services of the campaign analyzing the queries, comments, complaints or claims in order to diagnose and solve the various requests in an efficient, cordial, kind, understandable and direct way.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Driver Operator
CITY PARKING S.A.S
Bogota, Colombia
06.2017 - 04.2018
- Provide and guarantee a quality, timely, effective and efficient service required by customers in the parking services, related to parking vehicles such as billing, sales of products, attention, information, reception and delivery of vehicles in custody.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
Sandwich Artist
COLSUB S.A.
Bogota, Colombia
12.2016 - 02.2017
- Preparation and enlistment of products, supplying showcases for refrigerated and baked feed, washing faience and glassware, general cleaning, serving food and drinks to the table, offering menu to customers, suggesting food and drinks to customers, maintaining tidy and clean the tables and lounge, serve food and drinks according to the client's order, review and deliver the payment order, acknowledge the product list to fully know the offer of the restaurant, control of inventories and monitoring of the maturity of product expiration dates.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
Host of services in Recreation Education and Sports
COMPENSAR CAJA DE COMPENSACIÓN FAMILIAR
Bogota, Colombia
08.2016 - 10.2016
- Responsible for giving instructions to users about the conditions of the different services presented in the recreation, education and sports venues with excellent customer service, ensuring an adequate use and entering of the users and delivering and maintaining the service in optimal conditions taking into account the stipulated policies and protocols to guarantee user satisfaction.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
Amusement Rides Operator
REFORESTACIÓN Y PARQUES S.A. (SALITRE MAGICO)
Bogota, Colombia
03.2015 - 12.2015
- Responsible about inspections of amusement rides, properly perform the tasks and activities of preoperation, operation and closure of the amusement ride in charge, according to the safety standards stipulated in the manuals, as well as verify and give access to people with excellent customer service.
- Participated in regular performance evaluations, proactively implementing feedback for personal growth as a ride operator.
- Collaborated with maintenance staff to address ride malfunctions in a timely manner, minimizing downtime and maintaining guest satisfaction.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
Storage Assistant
THOMAS MTI
Bogota, Colombia
10.2014 - 02.2015
- Responsible for making a legal review of Securities, taking down in cellars, receive and output, joining physically and virtually these Securities.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
Education
English Course Adults -
Centro Colombo Americano
Attention and Customer Service - undefined
SENA
B2 English Course - undefined
Language Academy SMART
Skills
Multitasking & Time Management
Complaint resolution
Documentation
Call Management
Product Knowledge
Data Collection
Customer Service Excellence
Account updating
Academic Training
- Professional in Audiovisual Media, University Institution Politécnico Grancolombiano, 2015 - deferred
- Professional Business Administration, University Institution Politécnico Grancolombiano, 2018 - present
- Academic Bachelor, Emphasis in Science, Colsubsidio Ciudadela School
Family References
- LUIS FERNANDO BARRAGÁN BUITRAGO, Purchases and International Trade Director, Ivor Casa Inglesa Industries, 313-3498939
- CHRISTIAN CHAYANNE MÚNERA HERNÁNDEZ, Physical Education Teacher, Italian School Leonardo Da Vinci, 318-4939643
Id
1.020.816.250
Personal Information
Date of Birth: 06/14/96
References
- CAROL ANDREA HERNÁNDEZ BOHÓRQUEZ, Commercial Analyst, Juan Neustadtel SAS, 310-3420427
- NELSON CHAVES KREJI, General Manager, Asistimos SAS, 320-4171018
Timeline
Costumer Service Representative
SITEL GROUP
01.2020 - Current
Costumer Service Representative
TELEPERFORMANCE S.A.S.
05.2018 - 09.2019
Driver Operator
CITY PARKING S.A.S
06.2017 - 04.2018
Sandwich Artist
COLSUB S.A.
12.2016 - 02.2017
Host of services in Recreation Education and Sports
COMPENSAR CAJA DE COMPENSACIÓN FAMILIAR
08.2016 - 10.2016
Amusement Rides Operator
REFORESTACIÓN Y PARQUES S.A. (SALITRE MAGICO)
03.2015 - 12.2015
Storage Assistant
THOMAS MTI
10.2014 - 02.2015
English Course Adults -
Centro Colombo Americano
Attention and Customer Service - undefined
SENA
B2 English Course - undefined
Language Academy SMART