In my recent Assistant General Manager job I retrained whole staff and hired a new crew. Turned a store that was not running efficiently made it profitable. It saved the restaurant from closing and saved my General Manager’s career.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Sonic DriveIn
06.2022 - 04.2025
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Resolved problems promptly to elevate customer approval.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Enforced quality assurance protocols to deliver ideal customer experiences.
Mentored and motivated team members to achieve challenging business goals.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Implemented staff training programs that improved service quality and increased customer loyalty.
Convenience Store Attendant
7-11
01.2012 - 03.2022
Clean store
Organize floorplan
Order merchandise
Maintain order forms
Maintain landscaping
Protect from theft
Unsupervised
Cook
Miller Ale House
01.2010 - 01.2012
Prep portions for day
Detail clean all equipment
Saute, fry, and grill food simultaneously
Held accountable for food flow in entire kitchen
Gather and clean all dishware
Daycare Kitchen Assistant
Eurest Dining Co.
01.2010 - Current
Load, transport and unload all product used
Create a build order for all dishware and dry items for the day and deliver
Wash, sanitize, and put away all dishware
Cook, portion, and deliver all food while maintaining proper temperatures
Assist ordering inventory and writing menu
Any special request given by clients
Door to Door Advertisement
ADT Securewatch
01.2010 - 03.2010
Pitch product to customers in their home
Write paperwork
Cashier
Krystal’s
01.2009
Maintain cash drawer
Run multiple positions simultaneously
Interview and train new employees
Maintain dining room
Stock and prep materials for the front and back of house
Manager
Sonic Drive-In
01.2006 - 01.2009
Responsible for maintaining inventory
Organize and develop city wide expansion plans
Hire, train, and supervise employees
Keep account logs for safe and transport deposits
Run multiple stations simultaneously to assure customer satisfaction
Write schedule and control labor spending to maximize profits
Manage in multiple stores to promote company consistency