Jeremy Lane
Frederick
Summary
Dependable employee with over 25 years in the automotive industry along with an Entrepreneurial mindset and an expertise in shop leadership required to successfully provide the best customer service possible.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Advisor
Intermountain Trailer
07.2024 - Current
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process by writing accurate work orders and addressing all the customers needs or issues.
Driver
Uber
01.2024 - 07.2024
- Provide customers with rides
Automotive Service Advisor
Automotive Evolution
01.2022 - 01.2024
- Guiding customers with automotive repair and maintenance in the best possible manner which includes scheduling the clients, reviewing needed work
- Ordering and keeping a parts inventory while assisting with the daily running of the shop to keep it working smoothly
- Making customer service my number one priority while still reaching or exceeding shop goals
Fleet Mechanic
RoadSafe Traffic Systems
03.2020 - 01.2022
- Diagnosed and repaired a wide variety of fleet vehicles from small engine to semi-tractor trucks to keep the work flowing smoothly for the company
- Also helped in the daily running of the shop with recording all work done and providing assistance to management as needed
Owner/Operator
Matco Tools
01.2015 - 03.2020
- Sold and serviced tools to all different types of mechanics while providing excellent one on one customer service every week
- Maintained customer accounts, tracked profit and loss and ran an inventory of incoming and outgoing tool shipments and deliveries
Diesel Technician
Regional Transportation District
06.2013 - 12.2014
- Diagnosed and repaired the mechanical, hydraulic, pneumatic and electrical issues to keep the fleet of buses running smoothly and on schedule for the state
Service Advisor
Big O Tires
11.2012 - 05.2013
- Consulted with customers to interpret vehicle concerns and communicate back the diagnoses and repair process
- Assisted management with the daily shop operations including sales, inventory control and personnel management
- Wrote up repair orders and provided time and cost estimates
Automotive Technician
Demers Automotive
02.2012 - 11.2012
- Provided complete system diagnostics and full automotive troubleshooting and repairs
- Confirmed all work was done to the highest standards
Shop Foreman and Lead Technician
Total Alignment and Brakes/D&T Autographics
02.2007 - 03.2012
- Acted as a liaison between service technicians and customers to ensure service was properly executed and documented
- Resolved customer problems and ensured their satisfaction
- Completed custom fabrication jobs
Assistant Manager/Automotive Technician
Wheel Works/Tires Plus
02.2005 - 02.2007
- Managed day to operations and maintained a focus on quality workmanship and customer service
- Met with customers to explain problems and repairs with their vehicles
- Evaluated the accuracy of junior technicians diagnosis and approved the recommended repairs
Automotive Technician
Brakes Plus
10.2002 - 02.2005
- Analyzed and diagnosed mechanical issues and created a plan of action for all repairs to the highest standards
Automotive Technician and Sales Representative
Arvada Accessories Inc
01.2000 - 10.2002
- Sold and installed a wide variety of aftermarket car/truck accessories and ad ons
- Welding and custom fabricating on a regular bases
Automotive Technician
Randy's Auto Service
05.1998 - 01.2000
- Diagnosed and repaired vehicles to the highest standards while assisting the owner with the daily running of the shop
Automotive Technician
Midas
06.1997 - 05.1998
- Diagnosed and repaired suspension, steering, brake and exhaust systems
Service Technician
Walmart Tire and Lube
05.1996 - 06.1997
- Performed preventive maintenance and installed tires/wheels on all makes and models of vehicles
Education
Some college - Automotive Technology
Front Range Community College
Westminster, CO06.2000
Skills
- Customer service
- Mechanic experience
- Computer skills
- Fabrication
- Management
- Inventory control
- Profit & loss
- Leadership
- Communication skills
- Windows
- Sales
- Driving
- Commercial driving
- Forklift
- Mechanical knowledge
- Service writing
- Automotive repair
- Inside sales
- Manufacturing
- Crane
Certification
- Air Conditioning Certification
- Driver's License
- Certified Arborist
- Pesticide Applicator's License
Timeline
Service Advisor
Intermountain Trailer
07.2024 - Current
Driver
Uber
01.2024 - 07.2024
Automotive Service Advisor
Automotive Evolution
01.2022 - 01.2024
Fleet Mechanic
RoadSafe Traffic Systems
03.2020 - 01.2022
Owner/Operator
Matco Tools
01.2015 - 03.2020
Diesel Technician
Regional Transportation District
06.2013 - 12.2014
Service Advisor
Big O Tires
11.2012 - 05.2013
Automotive Technician
Demers Automotive
02.2012 - 11.2012
Shop Foreman and Lead Technician
Total Alignment and Brakes/D&T Autographics
02.2007 - 03.2012
Assistant Manager/Automotive Technician
Wheel Works/Tires Plus
02.2005 - 02.2007
Automotive Technician
Brakes Plus
10.2002 - 02.2005
Automotive Technician and Sales Representative
Arvada Accessories Inc
01.2000 - 10.2002
Automotive Technician
Randy's Auto Service
05.1998 - 01.2000
Automotive Technician
Midas
06.1997 - 05.1998
Service Technician
Walmart Tire and Lube
05.1996 - 06.1997
Some college - Automotive Technology
Front Range Community College
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