Summary
Work History
Education
Skills
Non academic training
Personal Information
References
Academic data
Languages
Timeline
Generic
Jeremias Pedroza Ramirez

Jeremias Pedroza Ramirez

Cali

Summary

I am a responsible person who knows how to follow guidelines, can handle pressure and adapt easily to work environments. I am an excellent team worker, that is capable of following procedures under specific goals to maintain a constant performance, committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I can support on the preparation of reports, archiving, digitization and organization of information, in addition to having a good command of technological tools. I have experience in office work, customer service and I am also bilingual Personable and detail-focused individual with solid foundation in archival processes and data management. Possesses deep understanding of archival best practices and digital cataloging systems, with practical skills in document preservation and database management. Dedicated to maintaining integrity and accessibility of archival materials to support organizational knowledge.

Work History

archival assistant

Ceropapel Colombia SAS.
  • File, classify, digitize and organize archival records in boxes and folders as well as in electronic databases.

Sales Advisor

Frutihelen SAS.
  • Contact international clients, manage preparations and take into account the requirements necessary to carry out exports (tariff heading, product approvals, technical sheets, etc.).

Teammate

Taskus Colombia SAS.
  • Develop activities related to the assigned campaign, such as taking product orders from customers in the United States or Canada, maintaining the required performance by the client metrics that measured the success of the operation.

Education

Bachelor's degree -

Liceo Quial
Santiago De Cali, Colombia
01.2022

Professional - Law

Libre University
Santiago De Cali, Colombia
08.2027

Skills

  • Communication abilities
  • Collection development
  • Records Management
  • Historical knowledge
  • Teamwork and Collaboration
  • Problem-Solving
  • Complaint Handling
  • Customer Engagement
  • Online chat and email
  • Call center experience

Non academic training

Internationalization workshop - Procolombia

Personal Information

Date of Birth: 02/04/2005

ID: 1108560295

References

  • Dora Elisa Lopez, 57+3012325448
  • Gustavo Pedroza, 57+3104191646, General Manager Frutihen SAS
  • Thomas Gabalan, 57+3128148899, Manager of Ceropapel
  • Diana Angel, 57+3188248673, Campaign Supervisor at Taskus Colombia SAS

Academic data

  • Bachelor's degree, Liceo Quial, 2022
  • Professional, Law, 4, Libre University, 2023

Languages

Spanish
Native language
English
Advanced
C1

Timeline

archival assistant

Ceropapel Colombia SAS.

Sales Advisor

Frutihelen SAS.

Teammate

Taskus Colombia SAS.

Bachelor's degree -

Liceo Quial

Professional - Law

Libre University
Jeremias Pedroza Ramirez