Jeremiah Jones
Colorado Springs
Summary
Operations and people leader with over 16 years of experience in team leadership, process improvement, and employee development. Demonstrated success in managing high-volume operations, coaching diverse teams, and solving complex problems. Proven track record of driving business results and enhancing customer experiences in dynamic environments.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Chili's Bar & Grill
Grapevine
2023.03 - 2024.10
- Led and developed a team of 30+ employees in a high-volume restaurant, generating significant daily sales while maintaining service and operational standards.
- Fostered a welcoming culture through staff development, positive reinforcement, and real-time coaching.
- Maintained high cleanliness, food safety, and service standards in a fast-paced environment.
- Implemented operational improvements that increased workflow efficiency and reduced service bottlenecks.
- Regularly exceeded company benchmarks for guest satisfaction and table turnover rates.
Certified Shift Lead
Chili's Bar & Grill
Lewisville
2022.02 - 2023.02
- Led a team of 20+ servers to enhance customer service, resulting in 30% increased repeat visits and improved overall guest satisfaction.
- Coordinated daily shift operations, ensuring effective communication among staff, and streamlining workflow for optimal efficiency.
- Mentored new employees on service protocols, fostering a positive work environment, and enhancing team cohesion.
- Monitored inventory levels and implemented cost-saving measures, achieving noticeable reductions in waste, and boosting profitability.
- Supported compliance with all health and food safety guidelines through regular walkthroughs.
Shift Lead & Media Manager
Munchies DFW
Denton
2014.06 - 2022.02
- Led shift operations, processed POS transactions while achieving substantial customer satisfaction.
- Achieved a 30% increase in sales through personalized service and promotional strategies.
- Built a collaborative team culture and contributed to consistently strong online reviews.
- Managed social media accounts to expand brand presence and community engagement.
Education
ASSOCIATE OF APPLIED SCIENCES - Gainesville, TX
North Central Texas College
Gainesville, TXBACHELOR OF ARTS & SCIENCES - Management, Business, Mental Health Studies
University of North Texas
Denton, TXSkills
- Team leadership and supervision
- Conflict resolution strategies
- Customer retention techniques
- Training and development
- Inventory management systems
- Process optimization
- Customer service excellence
- Operational efficiency
- Cost management strategies
- Scheduling and coordination
- Empowerment coaching
- Effective communication skills
- Adaptability
Timeline
Restaurant Manager
Chili's Bar & Grill
2023.03 - 2024.10
Certified Shift Lead
Chili's Bar & Grill
2022.02 - 2023.02
Shift Lead & Media Manager
Munchies DFW
2014.06 - 2022.02
ASSOCIATE OF APPLIED SCIENCES - Gainesville, TX
North Central Texas College
BACHELOR OF ARTS & SCIENCES - Management, Business, Mental Health Studies
University of North Texas