Jenny Sanchez
Aurora
Summary
Accomplished program manager skilled in operational oversight and employee development. Successfully led a 21-member force development team, aligning resources with mission priorities and instituting reforms that advanced organizational objectives. Proven ability to analyze metrics for continuous improvement in team performance and process efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Manager, Promotion Board Eligibility Division
USAF HQ Air Reserve Personnel Center
BSFB
06.2018 - Current
- Managed Promotion Board Eligibility team of 10, overseeing workload and ensuring eligibility verification for 9.8K Air Force Reserve officers
- Acted as PBE SEL for 3 months, overseeing 22 programs including MyPers work distribution and reducing average days to close by 28%.
- Liaised with HQ ARPC, AFRC, and ANGB to streamline processes and systems supporting officer promotion boards.
- Coordinated communication with 252 Military Personnel Sections to align policies impacting 1.2K Reserve Air Force units.
- Authorized promotion orders for 2.5K officers and updated personnel systems to reflect changes.
- Certifies officer grade, date of rank computations & accelerated promotions
- Managed the accounting and processing of 3.3K Performance Record Forms each year to maintain accurate personnel records.
- Reviewed and edited promotion policies and guidance for compliance with directives from Secretary of the Air Force.
- Analyzed section metrics to drive data-driven decisions and identify opportunities for process improvement
Superintendent, Force Development Division
USAF HQ Air Reserve Personnel Center
BSFB
10.2020 - 03.2026
- Led force development team of 21 members across three branches, ensuring effective workload management.
- Oversaw execution of Air Force development programs and policies for officers and enlisted personnel.
- Aligned resources with evolving mission priorities, implementing targeted reforms to enhance operational effectiveness.
- Managed multiple developmental boards including RDEDB, RSSB, EDEB, STEP II, and CCSB.
- Served as champion for MyVector steering board requirements, liaising with Bamtech developers.
- Analyzed section metrics to inform strategic decisions and pinpoint process improvement opportunities.
- Authored and facilitated quarterly professional development events, boosting team skills and knowledge in line with organizational goals.
- Advised on disciplinary actions, award nominations, and performance evaluations while resolving grievances.
Personnel Customer Service Manager
USAF HQ Air Reserve Personnel Center
BSFB
04.2014 - 06.2018
- Sole certified soft skills trainer delivering curriculum to 500+ employees
- Facilitated weekly training for 300+ TFSC-Denver personnel on latest practices and skills for section operations, enhancing team effectiveness
- Advised center leadership on training and proficiency development for newly assigned customer service agents, improving service quality
- Developed and conducted employee development training plan focused on enhancing ARPC team skills
- Evaluated transactional workload and analyzed performance trends to inform leadership, leading to actionable improvement strategies
- Co-authored agent phone service monitoring process increasing customer satisfaction survey execution by 77%
- Led Crucial Conversations training sessions for employees to enhance communication skills, a professional development course in communication
Enlisted Professional Military Education Instructor
USAF Air Education and Training Command
McGhee Tyson ANGB
01.2011 - 03.2014
- Developed and deployed Satellite NCOA curricula in accordance with EPME guidance
- Oversaw implementation of EPME policies and procedures for Satellite EPME program, ensuring compliance and enhancing program delivery
- Prepared In-Service Training for 30 locations/90 facilitators across ANG to ensure delivery of unique format
- Educated 30 instructors on Human Performance concepts, enabling effective implementation for 2,160 students annually
- Developed Satellite Airman Leadership (ALS) Course schedule and authored 26 curriculum updates
- Delivered live satellite broadcasts as an on-camera instructor, reaching diverse student populations nationwide
- Managed 60 facilitators and over 500 students across 14 sites, ensuring coordinated instructional support
- Acted as evaluator and qualifier for new instructors on staff ensuring minimum of 60 hours towards certification were accomplished
Production Recruiter
USAF 105th Airlift Wing, Air Mobility Command
Stewart ANGB
06.2005 - 12.2010
- Executed recruiting efforts to fill critical officer/enlisted AFSC positions, enhancing unit readiness
- Sustained recruiting production standards to align with state and unit strength goals
- Managed lead processing, applicant scheduling, and onboarding of new Air Force members
- Coordinated with sections to ensure proper scheduling of prospects for enlistment actions
- Led lead generation, community networking, and development of relationships with key military contacts.
- Created and implemented course curriculum and daily activities for Student Flight new recruits program, enhancing onboarding experience
- Authored course curriculum for newly established Pine Bush Aviation Academy
Security Forces Journeyman
USAF 105th Airlift Wing, Air Mobility Command
Stewart ANGB
12.2002 - 06.2005
- Executed force protection duties, safeguarding weapons, air base, and Air Force personnel against potential threats.
- Executed random antiterrorism measures per command guidelines to enhance overall security posture.
- Served as alarm monitor/entry controller, supporting security operations and maintaining law and order on installation.
- Coordinated visitor control center operations, securing access for visitors while upholding stringent safety protocols.
Education
Senior Non Commissioned Officer Academy -
Air University
Montgomery, AL08-2020
CCAF Instructor Certification (CIC) Level II -
Community College of the Air Force
Montgomery, AL01-2014
Associate Degree - Instructor of Military Science and Technology
Air University
Montgomery, AL01-2013
Associate Degree - Human Resource Management/Personnel Administration
Air University
Montgomery, AL01-2012
Non Commissioned Officer Academy -
Air University
Montgomery, AL01-2011
Airman Leadership School -
Air University
Montgomery, AL01-2006
Skills
- Project management
- Requirements analysis
- Agile execution
- Budget management
- Risk management
- Stakeholder engagement
- Program evaluation
- Process improvement
- Data reporting
- Cross-functional leadership
- Team leadership
- Employee development
- Customer relationships
- Proposal writing
- Presentation skills
- Staff onboarding
Certification
- Vital Smarts Crucial Conversations Facilitation, 2015
- Continuous Improvement Green Belt Facilitation, 2015
- Conflict Management, 2022
- Accelerate Sustainable Development Goals; CRM by Salesforce, 2022
- Communication in times of Change; Linked In, 2023
Timeline
Superintendent, Force Development Division
USAF HQ Air Reserve Personnel Center
10.2020 - 03.2026
Program Manager, Promotion Board Eligibility Division
USAF HQ Air Reserve Personnel Center
06.2018 - Current
Personnel Customer Service Manager
USAF HQ Air Reserve Personnel Center
04.2014 - 06.2018
Enlisted Professional Military Education Instructor
USAF Air Education and Training Command
01.2011 - 03.2014
Production Recruiter
USAF 105th Airlift Wing, Air Mobility Command
06.2005 - 12.2010
Security Forces Journeyman
USAF 105th Airlift Wing, Air Mobility Command
12.2002 - 06.2005
Senior Non Commissioned Officer Academy -
Air University
CCAF Instructor Certification (CIC) Level II -
Community College of the Air Force
Associate Degree - Instructor of Military Science and Technology
Air University
Associate Degree - Human Resource Management/Personnel Administration
Air University
Non Commissioned Officer Academy -
Air University
Airman Leadership School -
Air University