Jenny Orozco

• Planned and managed end-to-end logistics for export operations, ensuring full compliance with customs regulations, commercial agreements, and standard operating procedures.
• Supervised preparation of shipping documentation to maintain compliance with national and international standards, demonstrating meticulous attention to detail and adherence to regulatory requirements.
• Maintained accurate records of export transactions to ensure traceability, expense control, and audit readiness.
• Streamlined export processes by implementing coordination strategies and enhancing cross-departmental communication, improving overall operational efficiency.
• Developed and maintained strong relationships with key stakeholders to secure competitive rates, optimize export costs, and reduce delivery times.
• Conducted regular training sessions to keep staff updated on import/export regulations, significantly reducing non-compliance penalties.
• Built and nurtured client relationships by providing accurate cost estimates, order tracking, and responsive support for inquiries.
• Implemented risk management strategies to mitigate potential disruptions within the import/export supply chain.
• Participated in internal audits to ensure compliance with management system standards.

• Maintained positive client relationships through regular communication and excellent customer service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
• Assisted in preparation of financial reports by collecting data, analyzing results, and presenting findings to senior management.
• Managed the quotation system, ensuring continuous updates of costs to provide accurate prices.
• Provided support to the Sales Manager in projects and presentations.
• Reduced from 3 to 1 day the quotation process, working in team with the production and quality department in the standardization of references.