Jenny Mueller

• Implemented individualized treatment plans to enhance client behavioral outcomes.
• Conducted data collection and analysis to monitor progress towards therapeutic goals.
• Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
• Trained and mentored junior staff on behavior intervention techniques and best practices.
• Utilized applied behavior analysis principles to modify behaviors effectively in various settings.
• Ensured compliance with regulatory standards and ethical guidelines during service delivery.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Collaborated with client's support system and other allied specialists to implement positive interventions.

• Motivated and led team members to work together to achieve targets.
• Managed store cash intake with high accuracy and prepared daily bank deposits.
• Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
• Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
• Oversaw payroll preparation and administration for staff.
• Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
• Processed and wasted marijuana in accordance with state-level compliance regulations
• Counted and reconciled cash drawers and boxes
• Supervised budtenders and managers during day-to-day operations while holding all accountable when needed

• Proofread new content to avoid and correct errors.
• Use animation software to create engaging training videos
• Write scripts using the ADDIE (Analyze, Design, Develop, Implement and Evaluate)
• Read SOP's (Standard Operating Procedure) and state mandated regulations to determine appropriate and necessary material
• Manage new hires and coordinate them through a rigorous training process
• Write, update and monitor progress on quizzes that were used to determine work capabilities and knowledge retention
• Facilitate progress checks that adhered to our strict operating procedures and guidelines.
• Use excel to monitor and annotate progress of new hires during this process

• Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
• Weighed and prepared products in order to accurately package and label items for sale.
• Oversaw sale of merchandise such as flowers, concentrates and edibles.
• Managed supply restocking, display arrangements and general housekeeping.
• Handled large volume of cash with high accuracy and security each day.
• Verified proper customer identification, medical information and paperwork.
• Educated customers on effects, medical benefits and overall experience of using cannabis products.
• Greeted customers and promoted various cannabis products.
• Advised customers regarding safety measures necessary for cannabis consumption.

• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Operated POS terminals to input orders, split bills and calculate totals.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Upsold customers and optimized table-turns to outperform average sales by [Number]%.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Collaborated with host, bus person and cook to serve up food and beverage options.

• Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Tracked seated guests and available seating using [System].
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Monitored dining area to assess server capacity and estimate wait times.

• Prepped vegetables and ingredients by washing, chopping and dicing.
• Kept stations stocked and ready for use to maximize productivity.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Cooked food following specific measurements and recipes.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Offered support to other stations in high-volume shifts or as needed.

Worked with getting balloon orders filled and helping customers check out or with costumes Had to stock and down-stock freight and did recovery Had to work with unsatisfied and angry customers often