Jenny Ma
Lakewood
Summary
Passionate about optimizing patient care standards and delivering exceptional support to interdisciplinary staff. Focused on providing safety and privacy to all patients. Adaptable and reliable professional with a strong background in medical claims analysis and quality assurance.
Overview
14
14
years of professional experience
Work History
Team Lead
International Medical Group Inc.
Indianapolis
05.2022 - 11.2024
- Developed and implemented program criteria for the quality team to standardize the audit process across the company.
- Maintained and met quarterly procedural and financial goals through quality checks, concise and clear feedback, and continual training for the department.
- Identified opportunities for process improvements, implementing changes when required.
- Facilitated communication between departments to enhance collaboration and teamwork.
Quality Control Analyst
International Medical Group Inc.
Indianapolis
06.2015 - 05.2022
- Ensured compliance with industry regulations and internal policies by individually auditing over 150 domestic and international claims per week, including weekly random audits based on a sample of total production.
- Identified and reported trends to the claims team to improve training material and meet the company’s 97% procedural, and 99% financial accuracy standards.
- Collaborated with cross-functional teams to develop solutions for identified issues related to product or service quality.
- Documented findings in reports for regulatory reviews and audits.
Medical Claims Analyst
International Medical Group Inc.
Indianapolis
02.2012 - 06.2015
- Analyzed medical claims for accuracy and compliance with regulatory standards.
- Managed workflow tasks according to established timelines and departmental standards.
- Interpreted complex medical policies and procedures to determine coverage eligibility.
Clerical Support
International Medical Group Inc.
Indianapolis
02.2011 - 02.2012
- Managed and organized workflows for the Claims Team by sorting and imaging claims documents and correspondence received.
- Provided accurate and prompt translations in multiple languages on overseas documents necessary for claims, benefit determination, and investigations.
- Designated personnel for communication with Chinese associates.
Education
Certified Nursing Assistant
South Denver School of Nursing Arts
12-2025
Bachelor of Arts - Linguistics
Purdue University
West Lafayette, IN05-2009
Skills
- CPR & First Aid Certified (November 1, 2025)
- HIPAA and Patient Privacy
- Vital Signs and Patient Observations
- Medical Terminology
- Compassionate
- Adaptability
- Effective Communication
- Diverse Cultural Understanding and Sensitivity
Timeline
Team Lead
International Medical Group Inc.
05.2022 - 11.2024
Quality Control Analyst
International Medical Group Inc.
06.2015 - 05.2022
Medical Claims Analyst
International Medical Group Inc.
02.2012 - 06.2015
Clerical Support
International Medical Group Inc.
02.2011 - 02.2012
Certified Nursing Assistant
South Denver School of Nursing Arts
Bachelor of Arts - Linguistics
Purdue University