Summary
Overview
Work History
Education
Skills
Certification
Traveling
Languages
Timeline
Generic

JENNIFFER PUENTES

Villavicencio

Summary

Adept at troubleshooting and predictive analytics, I leveraged my attention to detail and strong customer service skills at HP Colombia to enhance data accuracy and efficiency. My experience spans complex technical support to strategic process improvements, demonstrating a proven ability to multitask and excel under pressure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

PROFESSIONAL TECHNICIAN IN COMUNICATION NETWORK

Colombian Airforce
12.2019 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Maintenance Support and Migration

HP Colombia
09.2018 - 11.2019
  • Reduced data discrepancies for accurate reporting through diligent data validation and cleansing tasks.
  • Troubleshot complex technical issues during migrations, applying problem-solving skills to resolve challenges quickly and efficiently.
  • Managed expectations of stakeholders by setting realistic goals and delivering on promises within agreed-upon timeframes.
  • Ensured compliance with industry regulations and best practices throughout all stages of the migration process.

Former Analyst MDA

CYS Technologia S.A.S
04.2017 - 10.2018
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

Former RAC Telefonico Movistar

Atento Colombia
06.2016 - 08.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Air Resources Management Technologist

ESUFA
Bogotá
06-2021

Professional Telecommunications Network

Unipanamericana University
Bogotá, Colombia
10-2018

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization

Certification

Certified at Centro de Estudios Aeronauticos CEA in conventional energy systems, 30 August to 21 September 2021.


Certified at Aruba Mobility & switching Fundamentals, 07 September to 11 September 2020.


NS1 Network Security Asociate, 06 October 2021.


Familiarizacion with air navigation services, 20 April to 08 May 2020.


Traveling

I love Traveling to places and countries to  enjoy different cultures and customs.

Languages

Spanish
Native language
English
Elementary
A2

Timeline

PROFESSIONAL TECHNICIAN IN COMUNICATION NETWORK

Colombian Airforce
12.2019 - Current

Maintenance Support and Migration

HP Colombia
09.2018 - 11.2019

Former Analyst MDA

CYS Technologia S.A.S
04.2017 - 10.2018

Former RAC Telefonico Movistar

Atento Colombia
06.2016 - 08.2017

Air Resources Management Technologist

ESUFA

Professional Telecommunications Network

Unipanamericana University

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