Jennifer Zessin
Thornton
Summary
Enthusiastic Sales Coordinator known for strong customer support and account management skills. Proven track record in fostering long-lasting client relationships and enhancing service outcomes through effective communication and problem-solving.
Overview
20
20
years of professional experience
Work History
Sales Coordinator
Brannan Ready Mix
Denver, CO
01.2015 - Current
- Managed customer inquiries and provided solutions to enhance satisfaction.
- Trained junior staff on order processing and customer service protocols.
- Led initiatives to improve documentation accuracy within the sales department.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
Billing Specialist
Brannan Ready Mix
Denver, CO
09.2008 - 01.2015
- Managed billing processes, ensuring accuracy and compliance with company standards.
- Reviewed and processed invoices, resolving discrepancies to maintain financial integrity.
- Collaborated with cross-functional teams to streamline billing operations and improve workflows.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with sales division to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to general ledger.
Customer Service Representative
Amrize
Golden, CO
05.2006 - 09.2008
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Science - Criminal Justice
Remington College
Lakewood, CO04-2004
Skills
- Data entry
- Goals and performance
- Strong enthusiasm
- Issue resolution
- Managerial skills
- Recordkeeping
- Account management
- Process improvement
- Pipeline management
- Customer engagement and support
- Systems and software expertise
- Product and service knowledge
Accomplishments
- Successfully collaborated with IT and launched the Command Portal App.
Timeline
Sales Coordinator
Brannan Ready Mix
01.2015 - Current
Billing Specialist
Brannan Ready Mix
09.2008 - 01.2015
Customer Service Representative
Amrize
05.2006 - 09.2008
Associate of Science - Criminal Justice
Remington College