Jennifer Villanueva

Patient Care and Communication

• Provided compassionate patient care, ensuring comfort and privacy during procedures.
• Educated patients about procedures, answering questions and addressing concerns to alleviate anxiety.
• Built rapport with patients, establishing trust and positive relationships.
• Communicated effectively with patients from diverse backgrounds, including those with limited English proficiency.
• Assisted patients with post-procedure care and instructions, ensuring a smooth recovery.

Technical Skills and Procedures

• Proficient in assisting with a wide range of urological procedures, including: Cystoscopy and stent removal, Biopsies (Prostate), Uroflowmetry, Catheterization (Urethral, Suprapubic), Bladder installations (BCG, Mitomycin, Botox, RIMSO), Injections (antibiotics, Lupron)
• Skilled in operating and maintaining urological equipment, ensuring proper functioning and safety.
• Maintained a sterile environment and followed strict infection control protocols to prevent complications.
• Prepared and administered medications as prescribed by the physician.

Teamwork and Collaboration

• Collaborated effectively with physicians, nurses, and other healthcare professionals to provide comprehensive patient care.
• Assisted in training new technicians and providing guidance on procedures and protocols.
• Contributed to a positive and supportive work environment, fostering teamwork and collaboration.
• Participated in team meetings and discussions to improve patient care processes and outcomes.

Administrative and Organizational Skills

• Maintained accurate patient records and documentation, ensuring compliance with regulations.
• Scheduled appointments and managed patient flow to optimize efficiency.
• Ordered and maintained inventory of medical supplies, ensuring adequate stock levels.

• Collaborated with medical professionals to communicate patient needs with accuracy and speed.
• Quickly recognized patient needs based on conditions and administered appropriate interventions.
• Communicated with patients about pain, comfort and needs.
• Communicated with patients family/friends to get a more clear background and understanding when the patient was unable to do so.
• Set up and administered IV therapy
• Prepared patients for discharge

• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.