Jennifer Tobey
Lakewood
Summary
Empathetic leader with over 18 years of experience delivering behavioral health services including case management. 10 years of experience managing programs across various levels of care and 9 years serving military populations, Currently striving towards PMP certification to improve and sustain programs that foster individual resiliency and organizational wellness.
Overview
17
17
years of professional experience
Work History
FOH EAP CONSULTANT
MAGELLAN HEALTH/FOH
03.2020 - Current
- Manage the National Response Team consisting of 50 EAP on site and call center clinicians to improve crisis management response services
- Provide assessment, solution-focused counseling and case management for FOH and DOD Federal agencies
- Collaborate with internal teams to coordinate workflows and ensure successful service delivery while meeting stakeholder expectations
- Support strong relationships with stakeholders and leadership by assessing concerns, providing personalized solutions, and ensuring ongoing satisfaction.
- Developed and presented Webinar to over 500 supervisors on Change Management with a 100% satisfaction score
- Deliver education to employees and leadership on resiliency, communication, trauma, change management, mental health issues, etc.
- Received an award for Excellence in Leadership in 2022
CEO/MANAGER
Self-employed
01.2016 - Current
- Identify market for a shared rental property; Develop and negotiate lease with owners annually
- Leveraged digital platforms to recruit members and utilize behavioral interviewing to ensure a good fit
- Collected and distributed $350,000.00 over the past 8 years
- Develop and enforce policies including implementation of virtual scheduling
- Foster positive experience and retention by ensuring that expectations are met and exceeded
- 90%-member return rate over the past 5 years
- Utilize decision making and crisis management skills to address immediate member and house concerns
Psychological Health Program Coordinator
COLORADO NATIONAL GUARD
01.2015 - 01.2019
- United with leadership and stakeholders to improve cross functional collaboration and develop, assess and streamline program processes for the Psychological Health Program
- Acted as subject matter expert and provided health and wellness training to leadership/soldiers on suicide, behavioral health, substance use, trauma, and resilience
- Provided assessment, case management, and crisis management to over 6000 National Guard soldiers deployed nationally and globally
- Collaborated with harassment/assault response and prevention program (SHARP) to improve outcomes.
- Regularly consulted with unit leadership on resiliency, behavioral concerns, and program services.
Regional Manager
LIFECARE INNOVATIONS
01.2014 - 01.2015
- Oversaw a start-up office for home health, guardianship, life-care planning, and behavioral health support services
- Developed organization's network in Denver and established relationships with community stakeholders to sign 30 private pay clients within the first 8 months
- Hired, trained, and developed staff to meet the needs of a growing clientele
- Maintained operations by ensuring all programs complied state regulations and within budget
- Developed home health care policies and procedures and obtained a home health license within three months
Program Manager
FAMILYCARE SOUTHWEST, EAP
01.2013 - 01.2014
- Integrated new behavioral health program into a primary care medical home according to grant and Medicaid regulations
- Spearheaded assessment, workflow, and care management processes
- Lead quality improvement initiatives and reported key measures to CM
- Presented Value of Quality Care Management at the 2013 CPCI Learning Collaborative
Case Manager
Peer Assistance Services
01.2008 - 01.2013
- Provided biopsychosocial assessments and treatment recommendations for the State Board of Nursing alternate to discipline program
- Consulted with employers regarding return to work, substance use and mental health issues
- Developed and provided training and psycho educational services to stakeholders
Education
Certified Employee Assistance Professional -
EAPA
11.2023
Licensed Professional Counselor -
Colorado
08.2013
Licensed Addictions Counselor -
Colorado
08.2013
Skills
- Program/Project Management
- Behavioral Health and Substance use
- Case Management
- Military Culture
- Organizational Health and Resilience
- Trauma Informed Care
- Leadership
- Training and Development
Timeline
FOH EAP CONSULTANT
MAGELLAN HEALTH/FOH
03.2020 - Current
CEO/MANAGER
Self-employed
01.2016 - Current
Psychological Health Program Coordinator
COLORADO NATIONAL GUARD
01.2015 - 01.2019
Regional Manager
LIFECARE INNOVATIONS
01.2014 - 01.2015
Program Manager
FAMILYCARE SOUTHWEST, EAP
01.2013 - 01.2014
Case Manager
Peer Assistance Services
01.2008 - 01.2013
Licensed Addictions Counselor -
Colorado
Certified Employee Assistance Professional -
EAPA
Licensed Professional Counselor -
Colorado
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