Jennifer Tenzek
San Luis
Summary
Dynamic sales associate with proven expertise at Kroegers Ace Hardware, enhancing customer satisfaction through exceptional service and product knowledge. Leveraged teamwork and POS system proficiency to boost sales by 15%. Adept at problem-solving and multitasking, fostering repeat business and loyalty. Recognized for reliability and punctuality in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Sales Associate
Kroegers Ace Hardware
Durango, CO
03.2020 - 09.2025
- Assisted customers in locating products, ensuring a positive shopping experience.
- Maintained organized sales floor, enhancing product visibility and accessibility.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Provided product knowledge to customers, fostering informed purchasing decisions.
- Addressed customer inquiries and concerns, resolving issues to satisfaction.
- Participated in promotional displays, boosting product awareness and sales engagement.
- Trained new associates on store policies and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Dolphins Plus
Key Largo, FL
02.2019 - 02.2020
- Collaborated with team members to restock inventory promptly and accurately.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server
Cj's On The Bay
09.2013 - 09.2018
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to synchronize meal preparation and service timing.
- Managed multiple tables simultaneously, maintaining efficiency during peak hours.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
West Branch
Beloit, OH06-1993
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Store opening and closing
- POS system operation
- Guest relations
- Payment processing
- Merchandise display
- Order processing
Timeline
Sales Associate
Kroegers Ace Hardware
03.2020 - 09.2025
Sales Associate
Dolphins Plus
02.2019 - 02.2020
Server
Cj's On The Bay
09.2013 - 09.2018
High School Diploma -
West Branch