Jennifer Rodriguez
Castle Rock
Summary
Highly motivated Account Manager with experience in delivering service excellence. Skilled in conflict resolution ,problem-solving and ability to multitask in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
KB Contract
02.2021 - Current
- Support Sales Rep and accounts on various tasks
- Working with Sales Rep and accounts on special projects
- Responding promptly to Sales Rep and customer inquiries via phone or email
- Preparing and submitting quotes/bids for new projects
- Processing orders in a timely manner
- Working and communicate with vendors on direct orders
- Working with customers on substitution due to discontinued, lead time or stock availability
- Keeping accounts up to date with current information, selections, and order statuses
- Track orders progress and handle any issues that arise, ensuring orders remain on schedule
- Identify potential delays or issues, and proactively communicate updates to accounts
- Working with logistics department on international and domestic shipment
- Running open order and picked report
- Working with Accounting on past due invoices or open balances
Account Manager
Ardent Mills
02.2019 - 01.2021
- Work to create and resolve customer incidents, collaborating with all parties to make decisions that are best for all involved
- Process any credits/debits to clear customer disputes
- Track and communicate changes in short term customer demand
- Work cross-functionally with mill schedulers, transportation, logistics, sales, finance, and supply chain
- Maintain customer information and provide it to the business by using Salesforce
- Responsible for accurate order entry, contract application, and price confirmation management
- Responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base
- Keeping customer informed on product lead time
Wholesale Account Coordinator
Etai’s
10.2017 - 01.2019
- Establish, cultivate and manage profitable relationships with customers
- Responsible for closing and setting up new wholesale accounts
- Process all credits/adjustments for wholesale products
- Identify and drive new business opportunities within existing accounts
- Identifies advantages and compares organization’s products/services to competitors
- Operates as the lead point of contact for all customer matters
- Work with production team to ensure orders are being process on time and correct
Account Executive
Joules USA
12.2013 - 07.2017
- Managing 40 US house accounts and setting up new accounts
- Key link between Joules USA Inc and US House Accounts
- Working with each account to build brand awareness, seeking opportunities to build the US business
- Managing all returns, invoices and credits for the US customers as directed
- Ensuring stock orders and forward orders are shipped on time for their schedule delivery
- Work closely with the UK office in organizing samples for US showroom, trade shows, Sales Rep samples
- Responding to all customer/Sales Rep questions via telephone and email correspondence
- Setting up Skype conference calls with the UK office to follow up on production status for forward orders
Education
Associates Degree - Business
Wood Tobe-Coburn
Skills
- Ms office
- HP3000, Aria Apparel Software, PRIMA, GXS catalog, AX, A2K, CSD
Timeline
Senior Account Manager
KB Contract
02.2021 - Current
Account Manager
Ardent Mills
02.2019 - 01.2021
Wholesale Account Coordinator
Etai’s
10.2017 - 01.2019
Account Executive
Joules USA
12.2013 - 07.2017
Associates Degree - Business
Wood Tobe-Coburn
Similar Profiles
Amia RotimiAmia Rotimi
Account Manager - B2B Business Development at KB ContractAccount Manager - B2B Business Development at KB Contract
Hang ThearaHang Theara
Loan Marketer at KB Prasac Bank (Former KB Kookmin Bank)Loan Marketer at KB Prasac Bank (Former KB Kookmin Bank)
Kajalpreet KaurKajalpreet Kaur
Administrative Assistant at KB Recruitment AgencyAdministrative Assistant at KB Recruitment Agency
Justin BrownJustin Brown
Program Manager at Douglas County School DistrictProgram Manager at Douglas County School District
Kyle McFaddenKyle McFadden
Operations Director at Alerio Technology GroupOperations Director at Alerio Technology Group