Microsoft office
Jennifer Quinones
Bachelor's In Modern Languages
Bogota,Colombia
Summary
Professional Summary
Self-motivated Compensation Partner with over 9 years of experience in customer care, leveraging a strong foundation in people skills and a deep understanding of diverse cultural contexts. Passionate about technology and remote work, with extensive experience traveling to 20+ countries, which has significantly shaped my professional and personal growth.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
Lean Staffing
2021.06 - Current
Track drivers and trucks
Provide information about loads and booking information
Cold calling
Book loads/ Negotiation skills
Understanding of logistics field/ ROAD
Understanding of US/ Canada time zones and territories
Issues report
Problem solving skills
Executive Assistant
Pardo Abogados Consultores S.A.S.
2021.04 - 2023.11
Detail oriented
HR & Talent acquisition activities
General assistant to internal/ external customers, prospects, providers or STAFF
Correspondence management
Understanding of company benefits, salaries and compensation
Data entry
Meeting Reports
Understanding of company benefits, salaries and compensation
Outstanding verbal and written communication skills
Company event and general logistics
Daily and monthly agenda management
Travel Hotel booking
Banking accounts management
Sensitive information management
Problem solving
Phone Etiquette
Anticipate work environment needs
Providers negotiation
Bilingual Agent
Intouch
2020.09 - 2021.04
Provide excellent customer service to clients
Product savvy
Sensitive information management
Processing refunds when applicable
Travel advisor
Filling some documents and complaints
Recognized as employee of the month in 2021
Assistant Waitress
Carnival Cruise Lines
2018.08 - 2019.12
Work under international waters/vessel rules
Greeting and serving onboard guests
General vessel information knowledge drills, maps, restaurant services, location and itinerary
Adapt to work with mass and different cultures
Deep cleaning knowledge
Know the emergency vessel protocol
Education
Modern Languages - Language Interpretation And Translation
Universidad ECCI
Bogota 2001.05 -
Skills
Adaptability & Flexibility
Negotiation skills
Time management
Conflict resolution
Critical thinking
Problem solving
Attention to detail
Leadership and Teamwork
People Skills
Attention to detail
Software
Salesforce
Slack
Zendesk
Asana
Monday.com
Languages
Spanish
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Logistics Coordinator
Lean Staffing
2021.06 - Current
Executive Assistant
Pardo Abogados Consultores S.A.S.
2021.04 - 2023.11
Bilingual Agent
Intouch
2020.09 - 2021.04
Assistant Waitress
Carnival Cruise Lines
2018.08 - 2019.12
Modern Languages - Language Interpretation And Translation
Universidad ECCI
2001.05 -
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