Jennifer Orellana
Aurora
Summary
Motivated and compassionate professional in case management and client services. Skilled at problem-solving, building strong relationships, and providing trauma-informed care. Adept at managing multiple priorities, offering administrative support, and empowering clients to achieve their goals. Proven ability to handle challenging situations with professionalism and efficiency.
Overview
15
15
years of professional experience
Work History
Case Manager
Denver Rescue Mission
03.2021 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services.
- Developed and implemented safety plans for clients at risk of harm, to provide protection.
- Established and maintained relationships with landlords and/or property managers.
- Provided leadership, guidance, and support to staff members and interns.
- Referred clients to appropriate community agencies and organizations to meet their needs.
Lab Technician
Secure Health Partners
07.2019 - Current
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Processed patient specimens according to DOT and NON-DOT regulations.
- Oversee items in inventory and reorder them before supplies diminish.
- Maintained a safe, tidy, and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in the lab.
- Verified the purity of specimens collected.
- Carried out with everyday tasks that include state fingerprints and TSA Pre-Check enrollment.
- Performed legal and non-legal DNA testing.
Lead Manager
Bose Corporation
03.2014 - 08.2019
- Provided a supportive link between external customers and internal operations.
- Evaluated employee performance monthly, and coached and trained accordingly, increasing their individual goals.
- Charged with banking and payroll occasionally.
- Coached employees in successful selling methods.
- Set the overall vision and provided team leadership.
- Measured team performance and reported metrics to leadership team members.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Guys And Dolls Furniture
01.2010 - 03.2014
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with clients to maintain relationships, and provide customers with thorough support and guidance.
- Answered customer questions regarding sizing and accessories, and explained how to properly care for merchandise.
- Prepared merchandise for the sales floor by pricing or tagging.
- Processed product returns, and assisted customers with other selections.
- Set and achieved company-defined sales goals.
- Selected correct products based on customer needs, product specifications, and applicable regulations.
Education
High School Diploma -
Gateway High School
Aurora, COCriminal Justice
Community College Of Aurora
Aurora, COSkills
- Problem-solving skills
- Relationship building
- Client Empowerment
- Case Notes
- Trauma-Informed Care
- Verbal and Written Communication
- Case Management Tracking
- Multitasking and Organization
Timeline
Case Manager
Denver Rescue Mission
03.2021 - Current
Lab Technician
Secure Health Partners
07.2019 - Current
Lead Manager
Bose Corporation
03.2014 - 08.2019
Sales Associate
Guys And Dolls Furniture
01.2010 - 03.2014
High School Diploma -
Gateway High School
Criminal Justice
Community College Of Aurora
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