Jennifer Mojica
Los Angeles, California
Summary
Proven track record in customer service and money handling, honed across roles at Rinconcito Colombiano and other establishments. Excelled in maintaining high accuracy levels in transactions, enhancing customer loyalty through exceptional assistance, and fostering a clean environment. Demonstrated patience, empathy, and a strong work ethic, significantly contributing to workplace efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier/Waitress
Rinconcito Colombiano-tel: (747) 295-7699
Los Angeles, CA 90017
07.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Waitress
Veritable-tel: (310) 844-2939
New York, NY 10065
03.2022 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier/Waitress
Valdés House-tel: (213) 649-9174
Queens, NY 11369
06.2021 - 01.2022
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Esthetician - Facials
CORPOESTHETIC
Bogotá, Colombia 11141111.2014
High School Diploma - Marketing
Flushing High School
Flushing, NY 1135406.2003
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Languages
English, Spanish
Bilingual or Proficient (C2)
Timeline
Cashier/Waitress
Rinconcito Colombiano-tel: (747) 295-7699
07.2023 - 07.2024
Waitress
Veritable-tel: (310) 844-2939
03.2022 - 05.2023
Cashier/Waitress
Valdés House-tel: (213) 649-9174
06.2021 - 01.2022
Esthetician - Facials
CORPOESTHETIC
High School Diploma - Marketing
Flushing High School