Jennifer McClure
Hotchkiss
Summary
Dynamic professional with a proven track record at Western Colorado Regional Dispatch Center, showcasing exceptional skills in information gathering and customer service. Excelled in high-stress situations, ensuring accuracy and precision. Certified Training Officer, adept at mentoring with significant improvements in training delivery and employee motivation.
Professional with skilles in rapid decision-making, clear communication, and efficient problem-solving under pressure. Known for teamwork, adaptability, and consistently achieving results. Proficient in using advanced communication technologies and maintaining composure in high-stress situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Communications Dispatcher
Western Colorado Regional Dispatch Center
08.2018 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
- Collaborated with fellow dispatchers to ensure smooth shift transitions and continuous coverage of operations.
- Certified Training Officer (CTO) since 2018 training new hires in call taking, fire-ems dispatch as well as law dispatching.
Medical Biller
Business Options
06.2016 - 08.2018
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Liaised between patients, insurance companies, and billing office.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
Reciever
Tractor Supply
10.2014 - 06.2016
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
Education
High School Diploma -
Hotchkiss High School
Hotchkiss, CO05-2011
Skills
- Information gathering
- Memory retention
- Accuracy and precision
- Typing speed
- Training delivery
- Training needs analysis
- Performance assessment
- Learning management systems
- Lesson planning
- Lesson development
Accomplishments
- 21 Star Awards
- 1 Stork Award
- 1 Lifesaver Award
- APCO PLS 7
- IAED Trainings
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
- Certified Emergency Medical Dispatch (EMD) - International Academies of Emergency Dispatch (IAED)
Timeline
Emergency Communications Dispatcher
Western Colorado Regional Dispatch Center
08.2018 - Current
Medical Biller
Business Options
06.2016 - 08.2018
Reciever
Tractor Supply
10.2014 - 06.2016
High School Diploma -
Hotchkiss High School
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