Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer McClure

Hotchkiss

Summary

Dynamic professional with a proven track record at Western Colorado Regional Dispatch Center, showcasing exceptional skills in information gathering and customer service. Excelled in high-stress situations, ensuring accuracy and precision. Certified Training Officer, adept at mentoring with significant improvements in training delivery and employee motivation.

Professional with skilles in rapid decision-making, clear communication, and efficient problem-solving under pressure. Known for teamwork, adaptability, and consistently achieving results. Proficient in using advanced communication technologies and maintaining composure in high-stress situations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Emergency Communications Dispatcher

Western Colorado Regional Dispatch Center
Montrose, Co
08.2018 - Current
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
  • Collaborated with fellow dispatchers to ensure smooth shift transitions and continuous coverage of operations.
  • Certified Training Officer (CTO) since 2018 training new hires in call taking, fire-ems dispatch as well as law dispatching.

Medical Biller

Business Options
Montrose, CO
06.2016 - 08.2018
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
  • Liaised between patients, insurance companies, and billing office.
  • Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
  • Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
  • Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.

Reciever

Tractor Supply
Delta, Co
10.2014 - 06.2016
  • Kept work areas clean, safe, and organized.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Improved communication with suppliers, resulting in better coordination of incoming shipments.

Education

High School Diploma -

Hotchkiss High School
Hotchkiss, CO
05-2011

Skills

  • Information gathering
  • Memory retention
  • Accuracy and precision
  • Typing speed
  • Training delivery
  • Training needs analysis
  • Performance assessment
  • Learning management systems
  • Lesson planning
  • Lesson development

Accomplishments

  • 21 Star Awards
  • 1 Stork Award
  • 1 Lifesaver Award
  • APCO PLS 7
  • IAED Trainings

Certification

  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
  • Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
  • Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
  • Certified Emergency Medical Dispatch (EMD) - International Academies of Emergency Dispatch (IAED)

Timeline

Emergency Communications Dispatcher

Western Colorado Regional Dispatch Center
08.2018 - Current

Medical Biller

Business Options
06.2016 - 08.2018

Reciever

Tractor Supply
10.2014 - 06.2016

High School Diploma -

Hotchkiss High School
Jennifer McClure
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