Jennifer Lukinovich
Lakewood
Summary
Experienced healthcare professional with 23 years in clinical support, healthcare management, and public health. Expertise in prior authorizations, referrals, ambulatory care, and TB clinic operations. Skilled in managing patient workflows, EMR systems, insurance verification, and medication coordination to deliver patient-centered care.
Overview
24
24
years of professional experience
Work History
Medical Assistant/ Prior Authorizations
UCHealth
01.2024 - Current
- Complete prior authorization requests, referrals, and insurance eligibility checks.
- Review medical necessity guidelines; assist with denials, claims follow-up, and appeals.
- Communicate with providers, insurers, pharmacies, and patients to gather required information.
- Assist with medication refills and documentation review (including ICD-10 coding).
- Maintain HIPAA compliance, ensure accurate recordkeeping, and work independently with minimal supervision.
Medical Assistant – TB Clinic
Public Health Institute at Denver Health
10.2023 - 12.2024
- Roomed patients and performed clinical assessments, vitals, and TB screenings (PPD placement/reading).
- Conducted phlebotomy, sputum collection (including induced), and managed diagnostic imaging orders.
- Reviewed and explained medical test results to patients, coordinating next steps as needed.
- Oversaw Class Refugee/immigration referrals and management.
- Maintained medication inventory and medication ordering.
- Managed electronic documentation, scanning, faxing, and EMR updates in Epic.
Disease Intervention Specialist – TB Clinic
Public Health Institute at Denver Health
09.2017 - 10.2023
- Provided in clinic and community-based care and treatment for patients with active TB (DOT), supporting adherence and monitoring.
- Conducted contact investigations for small and large-scale exposures.
- Collaborated with clinical team to report treatment concerns, side effects, and follow-up.
- Provided TB medication education, counseling, and directly observed therapy (Vdot).
- Provided in-home care to patients requiring ongoing medication treatment.
- Performed clinical tasks including phlebotomy, PPD testing, and sputum collection.
- Participated in community outreach initiatives to support patient health and education.
Level One Physicians Clinic
Denver Health
08.2010 - 09.2017
- Coordinated MA staff schedules and clinic workflow; served as Safety Representative.
- Performed rooming, vitals, EKGs, injections, and clinical procedures.
- Assisted with gynecologic procedures including IUD insertions/removals and STI testing.
- Supported multiple specialty clinics and maintained exam room supply/organization.
- Managed patient calls, messages, front desk tasks, patient scheduling, and EMR documentation.
Medical Assistant – Float Team
Denver Health
04.2002 - 08.2010
- Provided flexible support across multiple clinics, enhancing patient care and operational efficiency.
- Experience with Family Medicine, Internal Medicine, Pediatrics, OB/GYN and multiple Specialty Clinics.
- Performed rooming, vitals, assessments, injections, and phlebotomy.
- Coordinated patient scheduling, X-ray logistics, supply inventory, and front office operations to streamline clinic workflow.
- Managed high-volume calls and data entry while ensuring effective patient communication and satisfaction.
- Maintained sterile and safe clinical environments and ensured HIPAA compliance.
Education
Medical Assisting Certificate -
Concord Community College
GED -
Red Rocks Community College
Skills
- Prior authorization
- Insurance verification
- Claims management
- Medication ordering
- Medication inventory management
- Multispecialty support
- Clinical Support
- Epic EMR
- CoverMyMeds
- SureAdhere
- HIPAA compliance
- Case management
- Patient education
- Patient advocacy
- Referral coordination
- Scheduling
- High-volume call handling
- Customer service
- Microsoft 365
- Organization
- Multitasking
- Strong communication
- Multitasking
Volunteer Experience
- Rooted 303 Addiction Recovery Center, 01/2014, Present, Active volunteer supporting community outreach and recovery events.
- Urban Outreach Denver, 01/2014, 01/2016, Provided meals and support for individuals experiencing homelessness.
Timeline
Medical Assistant/ Prior Authorizations
UCHealth
01.2024 - Current
Medical Assistant – TB Clinic
Public Health Institute at Denver Health
10.2023 - 12.2024
Disease Intervention Specialist – TB Clinic
Public Health Institute at Denver Health
09.2017 - 10.2023
Level One Physicians Clinic
Denver Health
08.2010 - 09.2017
Medical Assistant – Float Team
Denver Health
04.2002 - 08.2010
Medical Assisting Certificate -
Concord Community College
GED -
Red Rocks Community College